Sherifa Gatlin
Detroit,MI
Summary
Results-driven supervisor with a strong focus on training, staff management, and customer service. Achieved significant improvements in team productivity and operational efficiency through effective problem-solving and attention to detail.
Experienced supervisor skilled in enhancing customer satisfaction and team performance. Proven ability to implement effective workflows and resolve conflicts, leading to increased team efficiency and a positive work environment. Committed to fostering a culture of excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
Little Caesars /ilitch Holding
05.2008 - 05.2025
- Supervised daily operations ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored team members on efficient food preparation and service techniques.
- Implemented process improvements reducing waste and enhancing kitchen efficiency.
- Coordinated inventory management, ensuring optimal stock levels and minimizing shortages.
- Monitored employee performance, providing constructive feedback to enhance productivity.
- Developed staff schedules maximizing coverage during peak hours while controlling labor costs.
- Ensured compliance with health and safety regulations, maintaining a clean work environment.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
Supervisor
KBS Cleaning Services
06.2017 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
Cooley
Detroit, MI01-1988
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
Accomplishments
* supervisor of the years 2 years in a row
* supervisor of the years Above and beyond
- Supervised team of 141 staff members
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- supervisor with the highest score on cleaning audit
- supervisor with the top % on PPE training per health Department and OSHA
Certification
Food Safety Certified
Timeline
Supervisor
KBS Cleaning Services
06.2017 - 08.2024
Supervisor
Little Caesars /ilitch Holding
05.2008 - 05.2025
High School Diploma -
Cooley
supervisor of the years 2 years back to back
My Teams run the highest sales growth over last years
#1 in the market with the highest cleaning Audit
#1 in training and development of teams members building the bench
#1 in customer service over last years