Sherilyn Williams
Ellenwood,GA
Overview
17
17
years of professional experience
Work History
Revenue Cycle Team Lead
Americlaims Billing Service
Tamarac, FL
01.2020 - Current
- Review and monitor AR for multiple facilities and physician practices over $200K
- Resolve complex denials
- Write and submit appeals
- Work with management to implement billing and collections policies and procedures
- Audit staff claim notes and monthly productivity
- Assist collections team members in understanding denials, claim rejections and develop a better denial resolution methods
Billing and Collections Manager
Serenity Oaks Wellness Center
Fort Lauderdale, FL
01.2017 - 01.2020
- Oversee revenue cycle process for efficiency
- Monitor, track, and report collections efforts of collections team
- Create and implement internal processes that enhances the effectiveness and efficiency of internal collections team
- Ensure all claims representatives are maximizing collections efforts and consistently providing quality claim results
- Review payment posting for accuracy prior to patient billing
- Data collection and monthly reporting to clients
Revenue Cycle Manager
Destination Hope Inc
Fort Lauderdale, FL
01.2015 - 12.2016
- Monitor daily collection efforts of the facilities Collections department
- Oversee staff that handle authorizations, billing, and claims payment
- Promote quality, superior customer service, and identify enhancements and changes to workflows to increase effectiveness and productivity
- Provides on-going feedback on what is going well and areas for improvement/growth
- Monitor monthly A/R as well as monthly cash flow
- Assist in resolving any major claims issues affecting facility cash flow
- Approve write off for claims verified to be noncollectable
- Train new hire as well as in house staff on industry changes
- Conduct monthly Q/A reviews
- Complete annual review with employees
Collections Supervisor
Medivance Billing Service
City of Sunrise, FL
11.2011 - 05.2014
- Run monthly reports for Mental Health and Substance Abuse facilities
- Conduct facility accounts receivable audit to ensure Collectors are working and notating all accounts as required
- Correspond with facilities to resolve any issues and answer any questions in reference to claims and or payments
- Make necessary adjustment to patient's accounts in Medisoft as it is deemed to be non-collectable or patient's responsibility with facility's approval
- Report all updates on facility issues or specific accounts to Collection Department Manager
- Train new employees in the billing and collections department duties
- Keep all employees updated on any policy and procedural changes
- Assist Collections department in resolving claims issues
- Confer with billing department on billing issues as they are found in the collections process
- Sign off on attendance and employee's time off request
- Meet with upper Management for internal updates or new policy implementation
- Conduct interviews of potential Collections Representatives
- Assign Collectors to work facilities as it is found suitable
- Advise upper management of any internal changes needed as necessary
Patient Account Representative
Dekalb Medical Center
Decatur, GA
01.2010 - 02.2011
- Follow up on claims sent to insurance for processing
- Review EOB for payment and/or reasons for denials
- Follow all possible avenues to get claim processed and paid by insurance
- Post payment and/or denials in systems
- Notate all information in accounts
Insurance Follow-up Representative
NCO Group
Norcross, GA
05.2008 - 01.2010
- Follow up on claims sent to insurance for processing
- Review EOB for payment and/or reasons for denials
- Follow all possible avenues to get claim processed and paid by insurance
- Post payment and/or denials in systems
- Notate all information in accounts
Timeline
Revenue Cycle Team Lead
Americlaims Billing Service
01.2020 - Current
Billing and Collections Manager
Serenity Oaks Wellness Center
01.2017 - 01.2020
Revenue Cycle Manager
Destination Hope Inc
01.2015 - 12.2016
Collections Supervisor
Medivance Billing Service
11.2011 - 05.2014
Patient Account Representative
Dekalb Medical Center
01.2010 - 02.2011
Insurance Follow-up Representative
NCO Group
05.2008 - 01.2010
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