Sherilynn Hagmoc

Arizona Charlies Decatur

08.2022 - 10.2024

Handled customer complaints to satisfy and retain guests.
Upheld hotel policies and procedures by providing high level of customer service.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Utilized variety of organizational and communication skills to drive guest satisfaction.
Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Developed strong rapport with returning guests to foster loyalty and repeat business.
Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Responded to guest inquiries to maximize guest satisfaction.
Maintained high level of professionalism and discretion when dealing with guests.
Created welcoming and comfortable environment for guests.
Contributed to increase in repeat business by developing strong relationships with guests.