Sherilynn Hagmoc
Las Vegas,Nevada
Overview
31
31
years of professional experience
Work History
Guest Service Representative
Arizona Charlies Decatur
08.2022 - 10.2024
- Handled customer complaints to satisfy and retain guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Contributed to increase in repeat business by developing strong relationships with guests.
Guest Service Representative
Aliente. Casino
07.2014 - 11.2021
Guest Service Representative
California Hotel Casino Las Vegas
12.1993 - 05.2014
Education
Waipahu High School
Waipahu, HITimeline
Guest Service Representative
Arizona Charlies Decatur
08.2022 - 10.2024
Guest Service Representative
Aliente. Casino
07.2014 - 11.2021
Guest Service Representative
California Hotel Casino Las Vegas
12.1993 - 05.2014
Waipahu High School