Sherine Smith

Direct and oversee daily operations of oncology and hematology practices, including infusion center workflows and clinical support services.

• Developed and implemented policies and procedures that enhanced efficiency, streamlined patient flow, and improved quality outcomes.
• Drove performance improvement initiatives through KPI tracking and data analytics to enhance operational effectiveness.
• Managed oncology revenue cycle, ensuring effective authorizations, charge capture, claims submission, and A/R management.
• Lead multidisciplinary teams including clinical, billing, authorization, and administrative staff.

• Led operational strategy for oncology practices
• Drove strategic alignment for oncology services
• Partner with executive leadership to align oncology operations with system-wide strategic initiatives.
• Support service line expansion, provider recruitment, and operational scalability.
• Analyze chemotherapy drug acquisition costs, reimbursement trends, and payer mix.

Oversee biosimilar utilization strategy to optimize reimbursement and cost-effectiveness.

• Ensure compliance with HIPAA, OSHA, Medicare, Medicaid, and commercial payer guidelines.
• Prepared for audits and implemented corrective action plans.
• Negotiate vendor and pharmaceutical contracts to strengthen financial performance.

• Oversee 5 Obstetrics and Gynecology practices.
• Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, and capital budgeting.
• Designed plans to streamline patient flows and improve office and patient care efficiency.
• Developed and implemented policies and procedures to enhance practice management effectiveness.
• Supported entire practice's staff, which boosted efficiency and improved overall process flow.
• Developed improved standard operating procedures to increase billing accuracy and cash flow.
• Resolved billing issues by applying knowledge and completing in-depth research.
• Initiated quality improvement initiatives focused on patient retention and collections.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development.

• Oversee 9 Urgent Care facilities, 1 internal Medicine practice, and 1 Pediatric Allergy & Immunology practice.
• Supervised and evaluated activities of medical, nursing, technical, clerical, service, maintenance, and other personnel to ensure operational efficiency.
• Evaluated employee performance, provided feedback, assisted, coached, and disciplined staff.
• Creating and implementation of training materials, policies, and procedures.
• Trained in EHR practice management systems such as GE Centricity and Practice fusion.
• Evaluate patient care procedural changes for effectiveness.
• Manage payroll and time and attendance systems.
• Opened 9 new urgent care locations and 2 non-urgent care offices, expanding service availability and access for patients.
• Conduct quarterly KPI assessments.
• In-depth knowledge of ACO requirements, guidelines, and Medicare incentive program.
• Oversee all patient and insurance A/R.
• Implemented and maintained patient and employee safety policies and procedures following NY State and company guidelines.
• Work directly with medical director to create and implement clinical policies and procedures.
• Knowledge of Urgent care, internal medicine, and Allergy and immunology billing and collection.
• Managed a team of over 100 staff members across various departments.