Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sherisse Molina

Albuquerque,NM

Summary

Professional with extensive experience in supporting daily business operations, enhancing efficiency for managers and employees. Delivered comprehensive administrative and financial assistance, contributing to streamlined processes. Recognized for strong logical thinking and exceptional problem-solving abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Assistant

Riverpoint Family Cosmetic, and Implant Dentistry
Albuquerque, NM
02.2025 - 06.2025
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Organized patient charts to expedite check-in and appointment processes.
  • Scheduled appointments, answered calls, and confirmed patient visits efficiently.
  • Processed referrals to specialists as directed by dentists.
  • Collected payments from patients and established payment schedules.
  • Demonstrated proficiency in telephone, email, fax, and front-desk reception in high-volume settings.
  • Arranged documentation for insurance claims to ensure timely processing.
  • Billed insurance companies for remaining balances after collecting customer payments.

Patient Care Coordinator

Ross Family Dental
Albuquerque, NM
09.2023 - 02.2025
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Managed front desk operations including scheduling appointments and collecting payments.
  • Greeted patients, provided necessary paperwork, and verified insurance information.
  • Answered incoming calls and confirmed patient visits to ensure smooth operations.
  • Responded to patient inquiries regarding accounts and dental services effectively.
  • Processed referrals to specialists as needed by the dentist.
  • Scheduled cleanings and dental appointments using appointment software.
  • Arranged payment schedules for patients while collecting payments.

Patient Care Coordinator

Colin Forde
Albuquerque, NM
02.2023 - 09.2023
  • Verified patient eligibility for benefits under multiple insurance plans.
  • Maintained accurate records of treatment plans, medical histories, and financial transactions.
  • Responded to patient inquiries regarding accounts and dental services provided.
  • Processed referrals to specialists as required by dentists.
  • Scheduled appointments, confirmed visits, and managed incoming calls efficiently.
  • Greeted patients, issued necessary paperwork, and verified insurance details.

Dental Assistant

Albuquerque Pediatric Dental Associates
Alb., NM
10.2015 - 02.2023
  • Performed hands-on practice and chairside assistance during examinations and treatments.
  • Educated patients on effective oral hygiene techniques and habits.
  • Maintained professionalism while responding promptly to requests from staff and dentists.
  • Documented dental treatments accurately for each patient's visit.
  • Captured digital X-rays using radiographic equipment for diagnostic purposes.
  • Reviewed patient charts before visits to ensure availability of relevant information for physician's assessment.

Shift Manager

Compass Group USA Chartwells Higher Education
Alb., NM
03.2015 - 05.2015
  • Supervised prep and location staff, ensuring adherence to quality standards and procedures.
  • Ensured compliance with Licensee mandates as well as safety and health regulations.
  • Managed inventory and ordering processes, including comprehensive COGs oversight.
  • Trained new employees on store and company standards for optimal performance.

Shift Manager

Einstein Bros Bagels
Alb., NM
08.2013 - 12.2014
  • Assisted overall management daily restaurant operations.
  • Maximized guest loyalty by promoting hospitality.
  • Maintained a professional, safe and fun work environment for all employees.
  • Assisted in running a cost-effective and quality operation.

Shift Manager

Keva Juice
Alb., NM
02.2011 - 12.2011
  • Provided exceptional customer service in a prompt and friendly manner to both lobby and drive through guests.
  • Trained new employees as well as overseeing the consistency and quality of menu offerings to guests.
  • Actively managed costs through inventory control, ordering and ongoing coaching of employees.

Education

Dental Assistant Certificate -

Pima Medical Institute
Albuquerque, NM
03.2015

Pre-Health Sciences -

Central New Mexico Community College
Albuquerque, NM
12.2012

High School Diploma -

Sandia High School
Albuquerque, NM
01.2011

Skills

  • Customer service excellence
  • Front desk operations
  • Effective communication
  • Attention to detail
  • Call reception
  • Team leadership
  • Store and shift management
  • Organizational skills
  • Multi-tasking ability
  • Computer literacy

Certification

  • Basic Life Support for Healthcare Providers, 01/01/15
  • HIPAA/OSHA Certificate, 01/01/15

Timeline

Business Assistant

Riverpoint Family Cosmetic, and Implant Dentistry
02.2025 - 06.2025

Patient Care Coordinator

Ross Family Dental
09.2023 - 02.2025

Patient Care Coordinator

Colin Forde
02.2023 - 09.2023

Dental Assistant

Albuquerque Pediatric Dental Associates
10.2015 - 02.2023

Shift Manager

Compass Group USA Chartwells Higher Education
03.2015 - 05.2015

Shift Manager

Einstein Bros Bagels
08.2013 - 12.2014

Shift Manager

Keva Juice
02.2011 - 12.2011

Dental Assistant Certificate -

Pima Medical Institute

Pre-Health Sciences -

Central New Mexico Community College

High School Diploma -

Sandia High School

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