SHERITA CHERRY
Phenix City,AL.
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
TTEC
06.2022 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Customer Service Representative
Global Call Center Solutions
04.2019 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Banking Customer Service Representative
TSYS
07.2016 - 10.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Data Entry Clerk
Eita Inc
01.2012 - 01.2016
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Associates of Applied Science - Criminal Justice
Columbus Technical College
Skills
- Credit card payment processing
- Patient Registration
- Call Center Operations
- Good Listening Skills
- Written and Oral Communications
- High-Volume Call Centers
- Verifying Coverage
- Customer Service and Assistance
Timeline
Healthcare Customer Service Representative
TTEC
06.2022 - Current
Customer Service Representative
Global Call Center Solutions
04.2019 - 03.2022
Banking Customer Service Representative
TSYS
07.2016 - 10.2018
Data Entry Clerk
Eita Inc
01.2012 - 01.2016
Associates of Applied Science - Criminal Justice
Columbus Technical College
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