Sherita Harvey
Chicago,IL
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
10
10
years of professional experience
Work History
Senior Account Specialist
Discover Financial Services, DFS
Chicago, IL
05.2025 - Current
- Developed comprehensive account plans tailored to client needs, enhancing overall customer engagement and loyalty.
- Trained and mentored junior specialists, fostering a collaborative environment focused on professional development.
- Collaborated with cross-functional teams to optimize account performance and client satisfaction.
- Manages relationships with financial institutions, generating agreements, handling risk, and supporting strategic initiatives
Account Manager
Discover Financial Services, DFS
Chicago, IL
10.2024 - Current
- Managing complex customer service inquiries.
- Ensuring customer satisfaction.
- Adhering to company policies while utilizing effective communication and problem-solving skills.
Retail Sales Consultant/in Home Expert
AT&T Mobility
Dallas, TX
12.2018 - 10.2024
- Exhibit proficiency in both autonomous operations and collaborative team efforts, ensuring tasks are completed efficiently and effectively
- Demonstrate a high degree of self-motivation and accountability in fulfilling job responsibilities
- Oversee and sustain more than 100 business accounts, providing reliable support and strategic guidance
Claims Associate
State Farm
Dallas, TX
10.2022 - 03.2023
- Processed a high volume of insurance claims efficiently, ensuring accuracy and timeliness in a dynamic setting
- Resolved escalated claims by conducting thorough analysis and implementing solutions to mitigate issues promptly
- Liaised with cross-functional teams and third-party providers to expedite the claims resolution process, while maintaining effective communication with customers regarding outstanding matters
Assistant Manager/Loan Specialist
Lend Nation
Chicago, IL
05.2016 - 11.2018
- Oversaw daily operational activities ensuring alignment with performance and quality standards
- Managed financial transactions, improving record accuracy and minimizing cash discrepancies
- Provided guidance to colleagues, fostering professional growth and reinforcing responsibility
Retail Sales Associate
Macy's
Chicago, IL
08.2015 - 05.2016
- Assisted customers with inquiries and facilitated purchase decisions, ensuring a satisfactory shopping experience
- Maintained sales floor and inventory, executing effective product arrangement and accurate labeling, while proficiently handling transactions using the POS system
Education
High School Diploma - Education and Training
Bowen High School
Chicago, IL06.2011
Skills
- Zendesk
- Salesforce
- POS System
- Strong Communication
- Data Analysis
- Google Suite
- Microsoft Office
- Customer Service
- Customer Relationship Management
- Problem-solving
- Organization
- Time Management
- Multitasking
- Data Entry
- Detail-Oriented
- Writing
- Sales
- Empathetic
Timeline
Senior Account Specialist
Discover Financial Services, DFS
05.2025 - Current
Account Manager
Discover Financial Services, DFS
10.2024 - Current
Claims Associate
State Farm
10.2022 - 03.2023
Retail Sales Consultant/in Home Expert
AT&T Mobility
12.2018 - 10.2024
Assistant Manager/Loan Specialist
Lend Nation
05.2016 - 11.2018
Retail Sales Associate
Macy's
08.2015 - 05.2016
High School Diploma - Education and Training
Bowen High School