Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Sherketa Brown

New Llano,LA

Summary

Committed to providing a high level of service and for finding ways to improve. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information. Knowledgeable in medical terminology and scheduling. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assisted Rural Carrier

United States Postal Service, USPS
03.2024 - Current
  • Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
  • Assisted in training new employees, sharing best practices for rural carrier duties.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Improved overall efficiency with proper vehicle maintenance and timely repairs.
  • Reduced delivery errors by maintaining organized and up-to-date route sheet system.
  • Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.
  • Organized, maintained, and delivered over 500 deliveries.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Provided excellent customer service, addressing concerns and resolving issues promptly.

Shift Lead Manager

Dunkin Donuts
08.2022 - 06.2023
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Applied over 18 years of customer service skills.

Child And Youth Program Assistant

Non-Appropriated Funds
02.2007 - 05.2016
  • Serves as Child and Youth Program Assistant, Collaborates with teacher to plan and implement daily activities ex: circle time, songs, dancing, and craft.
  • Serves as team leader for program staff with responsibility for operation and program in accordance with applicable regulations in one or more CY programs
  • Establishes program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults
  • Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provides program options for children with special requirements
  • Monitors staff-to-child or -youth ratios to ensure adequate staffing
  • Plans, coordinates, and conducts activities for program participants based on observed needs of individual children and youth - Instructs team members in specific tasks and job techniques; makes available written instructions, reference materials, and supplies
  • Explains program guidance, procedures, policies, and directives to team members - Resolves problems and conflicts or obtains information and guidance from supervisor - Demonstrates proper work methods and provides related guidance to subordinates - Models appropriate behaviors and techniques for working with children and youth - Uses designated evaluation materials to ensure assigned area is in compliance with, DoD, and local installation command baseline standards and metrics - Ensures assigned area achieves and maintains standards for DoD certification and national accreditation or equivalent - Provides care and supervision to children and youth ranging in age from 6 weeks to 18 years - Ensures team members follow safety, fire, fitness, health, and nutrition procedures and informs supervisor of compliance concerns - Relays instructions from supervisor, makes activity assignment, and gets work started in accordance with daily activity plans.
  • Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
  • Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.

Education

Certification in Medical Billing and Coding -

Unitech Training Academy-Lafayette
Lafayette, LA
04.2024

Certification in MOA - Medical Office Assistant

Unitech Training Academy - Lafayette
Lafayette, LA
12.2023

High School Diploma -

Leesville High School
Leesville, LA
01.2005

Skills

  • Experience in general office or customer service (10 years)
  • Employee training and development (10 years)
  • Records management systems (3 years)
  • Advanced MS Office Suite knowledge
  • Administrative support (16 years)
  • Customer relations
  • Microsoft Outlook (10 years)
  • Problem-solving (10 years)
  • Supervising experience (15 years)
  • Office Management
  • EMR
  • EHR
  • Inpatient Coding
  • Outpatient Coding
  • HIPAA Compliance
  • CMS-1500 Form Completion
  • Patient account management
  • Medicare and Medicaid Billing
  • Claim submission
  • Revenue Cycle Management
  • Medical claims coding
  • Medical Billing
  • Insurance coding (ICD-9 and CPT)
  • Insurance claims analysis
  • Safe Driving
  • Package handling
  • Efficient Delivery
  • Undeliverable mail handling
  • Postal law knowledge
  • Mail-sorting and delivery sequence

Awards

  • Volunteer Awards (11) Fort Polk, LA
  • Volunteer of the Year Award 2003-2004
  • Administrative Assistant Award ( Army Community Service)
  • Administrative Assistant Award ( MWR)

Certification

  • CBCS - Certified Billing and Coding Specialist
  • NCMOA - Nationally Certified Medical Office Assistant

Timeline

Assisted Rural Carrier

United States Postal Service, USPS
03.2024 - Current

Shift Lead Manager

Dunkin Donuts
08.2022 - 06.2023

Child And Youth Program Assistant

Non-Appropriated Funds
02.2007 - 05.2016

Certification in Medical Billing and Coding -

Unitech Training Academy-Lafayette

Certification in MOA - Medical Office Assistant

Unitech Training Academy - Lafayette

High School Diploma -

Leesville High School

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Sherketa Brown