Sherlie Alicea
Newark
Summary
Dedicated medical receptionist with extensive experience in front desk operations and patient coordination. Expertise in managing scheduling, processing registrations, and ensuring compliance with privacy regulations. Committed to improving service delivery and enhancing patient experience.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Astra M.D
Newark, NJ
05.2022 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Processed patient registrations and insurance verifications to ensure accurate billing information.
- Coordinated communication between patients and medical staff, improving overall satisfaction levels.
- Maintained electronic health records with attention to detail, ensuring compliance with privacy regulations.
- Collaborated with healthcare providers to optimize front desk workflows and improve service delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Overnight Stocker
BJ's Wholesale
Kearny, NJ
02.2021 - 05.2022
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Monitored inventory levels to assist in timely replenishment and reduce stockouts.
- Conducted quality checks on incoming products, ensuring adherence to company standards.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
Medical Receptionist
NJ Best GYN
Clifton, NJ
03.2018 - 11.2020
- Assisted in the training of new reception staff on office protocols and software usage.
- Implemented streamlined processes for handling patient inquiries, reducing wait times for responses.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
John Adams High School
Miami, FLSkills
- Front desk operations
- Medical terminology
- Microsoft office
- HIPAA compliance
- Electronic medical records
- EMR / EHR
- Typing 50 wpm
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Astra M.D
05.2022 - Current
Overnight Stocker
BJ's Wholesale
02.2021 - 05.2022
Medical Receptionist
NJ Best GYN
03.2018 - 11.2020
High School Diploma -
John Adams High School