Sherlin Morales Cebrero
Tigard
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Olive Garden. Proven ability to enhance guest engagement and satisfaction through effective communication and task prioritization. Bilingual in Spanish and English, adept at training staff and fostering teamwork in high-pressure environments. i love to have fun and im always on a go go go but i like for things to be done right with a smile always!
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
Lake Oswego, OR
01.2023 - Current
- Delivered exceptional dining experiences by anticipating guest needs and providing personalized service.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery to customers.
- Assisted in training new staff members on service standards and menu knowledge.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the restaurant.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Host
Margarita Factory
Tigard, OR
03.2024 - 05.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess Trainer
Biscuits Cafe
Lake Oswego, OR
04.2022 - 10.2022
- Developed training materials to enhance onboarding processes for new hostesses.
- Implemented best practices for guest interaction, improving overall satisfaction ratings.
- Conducted regular performance evaluations to ensure high-quality service delivery.
- Coordinated staff schedules to optimize coverage during peak dining hours.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Education
High School Diploma -
Beaverton High School
Beaverton, OR06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Food running
- Team collaboration
- Suggestive selling
- Task prioritization
- Punctual and reliable
- Active listening
- Active learning
- Computer skills
- Bilingual in spanish and english
Languages
Spanish
Full Professional
Timeline
Host
Margarita Factory
03.2024 - 05.2024
Server
Olive Garden
01.2023 - Current
Hostess Trainer
Biscuits Cafe
04.2022 - 10.2022
High School Diploma -
Beaverton High School