Sherly Paraison
Spring Lake
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
26
26
years of professional experience
Work History
Operations Manager
Lowes Home Improvement
Eatontown, NJ
01.2024 - Current
- Oversee store's daily and nightly operations, including inventory, receiving, overnight team, fulfillment team, and frontend cashiers.
- Handle customer service escalations in order to build customer loyalty.
- Drive and maintain safety culture to minimize customer and staff injuries.
- Hire,train,manage and motivate my operations team(unloaders, cashiers,overnight team, receiving crew, fulfillment team, and supervisor).
- Drive key performance metrics.
- Driving engagement to ensure compliance with company standards.
- Complete and communicate daily, weekly and monthly business reports.
Pro Sales Manager
Lowes Home Improvment
Eatontown, NJ
12.2021 - 01.2024
- Build and maintain strong partnerships with pro customers,such as contractors,property managers,and government entities.
- Grow sales performance and meet weekly sales plan.
- Manage and train sales specialists
- Coordinate with store departments to ensure proper inventory,order management,and service delivery
Department Supervisor
Lowes Home Improvment
Eatontown, NJ
06.2011 - 12.2021
- Supervised several departments (Plumbing,Appliances,Millwork,Kitchen Cabinets,Home Decor,and Electrical)
- Coaching and mentoring associates and specialists
- Ensuring department is properly merchandised and stocked
- Monitor and drive associate productivity to meet service and sales goals
- Collaborate with sales manager to drive engagement and a wining culture within the specialist team
Sales Specialist
Lowes Home Improvment
Eatontown, NJ
01.2005 - 06.2011
- Drive revenue in departments(Appliances,Home Decor,and Plumbing)
- Building relationships with customers and managing orders
- Specialized knowledge in specific areas(Home Decor,Appliances,and Plumbing
- Drive results by meeting department sales goals
- Process,track and followup on customer orders,and installations
Cashier
Macy's
Eatontown, NJ
04.2000 - 07.2002
- Promote and drive loyalty programs
- Manage customer returns
- Maintain department cleanliness and uphold merchandise standards
- Operate point of sales
- Execute great customer service
Education
High School Diploma -
Academy Charter High School
Belmar, NJSkills
- Committed to Serving Customers
- Courageous when taking action
- Team Building
- Deliver Results
- Driven to win
- Collaborative
Timeline
Operations Manager
Lowes Home Improvement
01.2024 - Current
Pro Sales Manager
Lowes Home Improvment
12.2021 - 01.2024
Department Supervisor
Lowes Home Improvment
06.2011 - 12.2021
Sales Specialist
Lowes Home Improvment
01.2005 - 06.2011
Cashier
Macy's
04.2000 - 07.2002
High School Diploma -
Academy Charter High School
Soar Award
Soar is quarterly store walk that is focused on specific areas of store's business. Such areas as receiving standards, operational excellence, product security and safety.