Joseph Lucchi
Casper,WY
Summary
Dynamic Operations / Sales / Dispatch Manager with a proven track record at Turntec MFG and National Oilwell Varco, showcasing expertise in employee relations, conflict resolution, and policies implementation. Excelled in customer service, fostering growth and earning referrals. Skilled in database management and operational efficiency, achieving significant improvements in dispatch processes. In closing I want to not oversell or under value myself. I am looking for a company to feel good about working for. Thank you for your consideration.
Overview
21
21
years of professional experience
Work History
Operations Manager
Turntec MFG
01.2023 - Current
- Supervised operations staff and kept employees compliant with company work orders, policies and procedures.
- Empowered employees to take ownership of their responsibilities, increased accountability and improved performance outcomes.
- Managed to achieve timely and accurate delivery of goods and services.
- Help with entire business structure including AP, AR, and HR.
- Managed standing accounts and established new accounts with integrity.
- Daily pricing and Purchase order verification.
- Oversee Difficult Logistic for intercompany & company needs.
Dispatch Manager, Sales, Floor Hand
National Oilwell Varco, NOV
03.2004 - 12.2022
- Started as hourly employee @ 10.00per hr. In the course of 18 yrs I was promoted to rework coordinator, dispatch Mgr, Account Rep, Sales, and back to Dispatch Mgr. survived 7 layoffs
- Managed a team of dispatchers, endured work environment to ensure smooth operations 24
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Education
High School Diploma -
City High, High School
Iowa City, IA05-1996
Skills
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
- CPR, Forklift, Large Crane, ( Out of Date currently )
- Data Base Entry ( Several different systems financial and operation based )
- Communication - committed to ensuring all party are informed and on same page
- Customer Service Connect with customers at a personal level ( Enjoy building relations and growing customer base and earing referrals )
Timeline
Operations Manager
Turntec MFG
01.2023 - Current
Dispatch Manager, Sales, Floor Hand
National Oilwell Varco, NOV
03.2004 - 12.2022
High School Diploma -
City High, High School