Sherlyn Alaniz
Brownsville,Texas
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
2
2
years of professional experience
Work History
Server
Buffalo Wings & Rings
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server Trainer
Dennys Restaurant
01.2023 - 09.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Team Leader
Whatabuger
10.2022 - 01.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Education
Bachelor of Arts - Business Administration And Management
University of Texas At Rio Grande Valley
Brownsville, TX05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Team Supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Buffalo Wings & Rings
10.2023 - Current
Server Trainer
Dennys Restaurant
01.2023 - 09.2023
Team Leader
Whatabuger
10.2022 - 01.2023
Bachelor of Arts - Business Administration And Management
University of Texas At Rio Grande Valley
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