Sherlyn Ocana
Cicero ,IL
Summary
Dedicated Pharmacy Technician at Walgreen's Pharmacy with proven problem-solving skills and a commitment to patient confidentiality. Enhanced workflow efficiency through precise medication dispensing and effective customer service. Adept at insurance verification and fostering team collaboration, ensuring optimal patient care and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Lifeguard
Clyde Park
05.2022 - 09.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
Cashier
El Taquito Feliz
05.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate Degree In Liberal Studies - Medicine
Morton College
Cicero, ILHigh School Diploma -
Morton East High School
Cicero, IL05.2024
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
Certification
CPR, First Aid, AED, Pharmacy technician
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Chinese (Mandarin)
Elementary
Timeline
Pharmacy Technician
Walgreen's Pharmacy
09.2024 - Current
Lifeguard
Clyde Park
05.2022 - 09.2024
Cashier
El Taquito Feliz
05.2021 - 08.2021
Associate Degree In Liberal Studies - Medicine
Morton College
High School Diploma -
Morton East High School
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