Sherlyn Verdejo
Melrose Park,IL
Summary
Fluent in English and Spanish, with a focus on client communication and problem-solving. Demonstrated expertise in managing high-volume inquiries and training new hires to ensure exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Phone Representative
Loumalnati’s
Elmhurst, IL
05.2026 - Current
- Managed high-volume phone inquiries, ensuring prompt and accurate responses to customer requests.
- Provided exceptional customer service by addressing concerns and resolving issues efficiently.
- Collaborated with team members to streamline communication processes and improve call handling times.
- Trained new representatives on company policies and effective communication techniques.
Shift Manager Trainee
McDonald's
Maywood, IL
06.2023 - Current
- Oversaw daily shift operations ensuring adherence to quality and safety protocols.
- Implemented training programs to improve team efficiency and service speed.
- Trained team members on operational procedures and customer service standards.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Ensured smooth transitions between shifts through clear communication, thorough handovers, and staff accountability.
Education
High School Diploma -
Proviso Mathematics And Science Academy
Forest Park, ILSkills
- Customer service
- Complaint handling
- Client communication
- Client interaction
- Call management
- Call documentation
- Transaction processing
- Sales transactions
- Gathering information
- Product knowledge
- Onboarding new hires
- Problem-solving skills
- Transaction processing
- FLUENT IN english and Spanish
Timeline
Phone Representative
Loumalnati’s
05.2026 - Current
Shift Manager Trainee
McDonald's
06.2023 - Current
High School Diploma -
Proviso Mathematics And Science Academy