Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sherlyn Villagran

Lincolnwood,IL

Summary

Detail-oriented customer service professional with experience working in fast-paced environments. Experienced in handling cash and credit transactions, resolving guest concerns, and providing excellent customer service.

Overview

2
2
years of professional experience

Work History

Lakefront Customer Service Representative

GILLSON BEACH
05.2024 - 08.2024
  • Processed transactions and managed cash and credit card payments
  • Addressed and resolved guest complaints and concerns promptly and professionally
  • Provided detailed information about beach operations, amenities, and policies to guests both in person and via phone
  • Issued and monitored wristbands to ensure proper access to beach areas

Team Member

Chick-fil-a
10.2022 - 05.2024
  • Delivered exceptional customer service by greeting guests, taking orders, and addressing inquiries with a positive attitude
  • Accurately managed transactions, handling cash and credit card payments
  • Assisted in training new team members on company procedures and best practices
  • Recommended menu items and promotions based on guest preferences

Education

Loyola University Chicago -

Chicago, IL
05.2028

Niles West High School -

Chicago, IL
05.2024

Skills

  • Microsoft Applications
  • POS System (PAR)
  • Organization and Time Management
  • Phone Etiquette
  • Customer Service
  • Problem-solving abilities

Accomplishments

  • Top 10 DECA Project Illinois State 2024
  • Top 10 DECA Case Study Illinois State 2024
  • 3rd Place DECA Case Study Regionals 2023

Timeline

Lakefront Customer Service Representative

GILLSON BEACH
05.2024 - 08.2024

Team Member

Chick-fil-a
10.2022 - 05.2024

Loyola University Chicago -

Niles West High School -

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Sherlyn Villagran