Shermaine L. Garland
Mount Regis Center
ROANOKE,VA
10
years of professional experience
Results-driven leader with three years of leadership experience overseeing clinical operations, supervising multidisciplinary teams, and supporting the delivery of high-quality patient care. Demonstrated success in managing competing priorities, achieving organizational goals, and implementing effective solutions to operational and clinical challenges. Recognized for strong critical thinking, sound decision-making, and exceptional problem-solving abilities in fast-paced environments. Skilled in staff supervision, performance coaching, workflow improvement, and fostering a collaborative, patient-centered culture while maintaining compliance with organizational standards and best practices.
Work History
Assistant Clinical Director
2 Years 10 Months- Managed sensitive cases professionally, ensuring timely intervention and support for patients experiencing crises or presenting complex clinical needs.
- Implemented performance improvement initiatives, resulting in higher patient satisfaction rates.
- Supported and led clinical team with one-to-one meetings and regular group training.
- Collaborated with executive leadership to establish organizational goals and strategic plans for the clinical department.
Primary Counselor
2 Years 1 Month- Developed personalized treatment plans based on thorough assessments and client needs.
- Facilitated psychoeducational group sessions focused on cognitive restructuring techniques to promote healthy thought patterns and improve emotional regulation.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
Success Coach
1 Year 4 Months- Assisted high-risk and diverse populations in overcoming their unique challenges and barriers
- Utilized motivational interviewing techniques to help clients initiate change within themselves for lasting success.
- Led group coaching sessions to foster a supportive community where clients could learn from one another's experiences and insights.
Supervisor
5 Years 3 Months- Designed, implemented, and evaluated engaging youth programs across two locations, ensuring activities aligned with the developmental needs, interests, and goals of the target population.
- Fostered collaborative relationships with parents and guardians by addressing concerns, providing regular communication, and partnering to support positive youth development.
- Maintained comprehensive and accurate documentation of program participation, individual progress, and measurable outcomes to support program effectiveness and compliance.
Education
Master of Science - Counseling And Human Development
Bachelor of Science - Psychology
Skills
Clinical Operations Management
Patient Care Optimization
Healthcare Quality Assurance
Team Leadership and Mentorship
Interdisciplinary collaboration
Patient care management
Accomplishments
- Licensed Professional Counselor (LPC)
- Accelerated Resolution Therapy (ART)
- Handle With Care (HWC)
- ASAM Trained
Timeline
Assistant Clinical Director
Mount Regis Center
10.2023 - CurrentRead More
Primary Counselor
Mount Regis Center
09.2021 - 10.2023Read More
Success Coach
Radford University
08.2020 - 12.2021Read More
Supervisor
Youth Entrepreneur Institute
05.2016 - 08.2021Read More
Radford University
Master of Science from Counseling And Human Development
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Radford University
Bachelor of Science from Psychology
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