Sherman Holland
Macclenny,FL
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
7
7
years of professional experience
Work History
Qualifying Agent
Select Quote
08.2021 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Developed new business and managed new and existing clients.
Customer Service Representative/ Tech Support
Verizon
07.2018 - 08.2021
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Edward H. White Senior High School
Jacksonville, FL06-2010
Skills
- Lead prospecting
- Order fulfillment
- Marketing management
- Relationship building
- Follow-up calling
Timeline
Qualifying Agent
Select Quote
08.2021 - Current
Customer Service Representative/ Tech Support
Verizon
07.2018 - 08.2021
High School Diploma -
Edward H. White Senior High School