Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherman Holland

Macclenny,FL

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

7
7
years of professional experience

Work History

Qualifying Agent

Select Quote
08.2021 - Current
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Developed new business and managed new and existing clients.

Customer Service Representative/ Tech Support

Verizon
07.2018 - 08.2021
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Created and maintained detailed database to develop promotional sales.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Edward H. White Senior High School
Jacksonville, FL
06-2010

Skills

  • Lead prospecting

  • Order fulfillment

  • Marketing management

  • Relationship building

  • Follow-up calling

Timeline

Qualifying Agent

Select Quote
08.2021 - Current

Customer Service Representative/ Tech Support

Verizon
07.2018 - 08.2021

High School Diploma -

Edward H. White Senior High School

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