Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Sherman Jones

Garfield Heights,OH

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Office Manager

Sonesta ES Suites
05.2023 - Current
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

AM/PM Front Desk Supervisor

Candlewood Suites Hotel
11.2019 - 07.2023
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed project status updates to stakeholders and executive management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Maintenance Engineer

Doubletree By Hilton
07.2016 - 07.2019
  • Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
  • Documented maintenance activities and confirmed compliance with relevant regulations.
  • Diagnosed and resolved machine operation variations and equipment problems.
  • Performed troubleshooting and repair for complex electrical equipment.

Education

GED -

Remington College
07.2017

HVAC Universal Technician - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Remington College
07.2017

Skills

  • Data Entry
  • Expense Reporting
  • Front Office Management
  • CRM Software
  • Customer Relations
  • Project Management
  • Staff Management
  • Customer Service
  • Listening Skills
  • Effective Planning

Certification

  • First Aid/CPR Certified

Additional Information

I am also CPR/AED and hazmat certified in case of emergencies and difficult situations

Timeline

Front Office Manager

Sonesta ES Suites
05.2023 - Current

AM/PM Front Desk Supervisor

Candlewood Suites Hotel
11.2019 - 07.2023

Maintenance Engineer

Doubletree By Hilton
07.2016 - 07.2019

GED -

Remington College

HVAC Universal Technician - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Remington College
Sherman Jones