Shermesa Johnson

• Greeted customers, answered questions and recommended specials to increase profits.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Trained new employees on restaurant procedures and plating techniques.
• Provided exceptional service to high volume of daily customers.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Trained new bartenders on drink preparation and upselling techniques.
• Maintained bar inventory, ordered supplies and restocked items as necessary.

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• Conducted research on titles using county records and online databases.
• Receive mail, internal documents and/or external documents; examine documents for completeness, accuracy and conformity to specified requirements
• Resolve title issues through research and interaction with auto dealerships, customers and regulatory agencies and internal partners
• Compiled and maintained records related to lien perfections, such as title searches, liens, releases, or other documentation.
• Utilize various software systems to obtain, validate and enter document information.
• Contact external and internal customers to obtain missing or inaccurate information.
• Follow up on and reconcile documentation until complete.
• Maintain current knowledge of DMV regulations regarding vehicle titles for each state in which vehicles are processed.

• Works with customer in an effort to satisfy any deficient balances.
• Resolved customer payment issues in a timely manner.
• Assisted customers with inquiries regarding their loans and payments.
• Reviewed loan documents to ensure accuracy and completeness.
• Reviews, monitors, and engages with a high volume of customers per day.
• Reviews delinquent accounts daily, and maintains losses at or below established guidelines for assigned job duties.
• Accurately documents all account activities and pertinent information to include but not limited to verifications and demographic changes.
• Meet individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work.

• Greeted customers, answered questions
• Trained new employees on restaurant procedures and plating techniques.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Resolved customer concerns with friendly and knowledgeable service.
• Developed strong and lasting resident relationships.
• Informed customers about specials, upselling additional food and drink items.