Sherna Schufford
Dallas,TX
Summary
Adaptable professional with extensive administrative office management. Including optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical and reliable support specialist. A strong leader that blends advanced organization and business maintenance. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Intake Coordinator
New Heights Healthcare
10.2017 - 02.2026
- Coordinated patient intake processes to ensure timely and accurate data collection for home health services.
- Collected, verified, and processed client demographics, insurance payments, and referral information for new admissions and discharges.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Streamlined appointment scheduling, enhancing efficiency in patient admission and care coordination.
- Filed paperwork, sort, and delivered mail and maintained office organization.
- Managed employee onboarding and orientation programs, ensuring compliance with company policies and procedures.
- Managed order processing and fulfillment for medical supplies and therapy service requests.
Site Supervisor
Ora Porters Gift Foundation
06.2015 - 08.2017
- Supervised daily operations to ensure efficient food preparation and service of nutritious Breakfast and Lunch for underserved communities.
- Monitored compliance with health regulations, ensuring safe food handling procedures are followed such as proper food temperature logs and storage.
Account Manager
Lenders Insurance
11.2007 - 05.2012
- Monitored insurance statues addressing collateral loans for banks and credit unions.
- Streamlined data entry processes using accounting software, reducing errors and improving efficiency.
- Implemented new filing system for financial documents, increasing accessibility and organization.
- Managed insurance verification processes to ensure accuracy and compliance with industry standards.
- Increased patient satisfaction in-person and over the phone by providing clear explanations of insurance benefits and assisting with questions or concerns.
Sales Assistant
Jim Walter Homes
06.2003 - 05.2007
- Maintained updated knowledge of housing trends and construction processes to provide informed recommendations.
- Processed transactions and clerical support to Sales accurately while maintaining a high level of customer service. Coordinated administration of the office, including maintenance of grounds and model homes.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients by developing strong relationships.
- Assisted in processing incoming and outgoing correspondence, enhancing communication efficiency.
Staffing Supervisor
Kelly Services
07.2000 - 08.2002
- Oversaw staffing operations, ensuring alignment with client requirements and industry standards. Accomplished by recruiting, interviewing, and evaluating applicant qualifications for job placements.
- Utilized applicant tracking systems to manage candidate pipelines and track recruitment metrics effectively.
- Coordinated closely with human resources to ensure a smooth transition for new hires, from the interview process through their first days on the job. Maintaining business relationships and client engagement.
Education
High School Diploma -
Desoto High School
DeSoto, TXSkills
- Reporting and documentation
- Task prioritization
- Team collaboration
- Inventory management
- Charting and clinical documentation
- Multi-line phone operations
- Multitasking and organization
- Microsoft office
- Data entry
Timeline
Intake Coordinator
New Heights Healthcare
10.2017 - 02.2026
Site Supervisor
Ora Porters Gift Foundation
06.2015 - 08.2017
Account Manager
Lenders Insurance
11.2007 - 05.2012
Sales Assistant
Jim Walter Homes
06.2003 - 05.2007
Staffing Supervisor
Kelly Services
07.2000 - 08.2002
High School Diploma -
Desoto High School