Shernard Norwood
Atlanta,GA
Summary
Results-driven professional with a background in rigging supervision and appliance repair. Experienced in team coordination and process improvement, enhancing repair procedures and customer satisfaction. Ready to leverage strong troubleshooting skills and advanced tool proficiency to drive operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Appliance Repair Technician
SSGA
Atlanta, GA
04.2025 - 04.2026
- Utilized advanced tools and equipment to accurately diagnose and troubleshoot appliance problems.
- Executed repairs on malfunctioning appliances, prioritizing optimal performance and adherence to safety standards.
- Advised customers on effective appliance maintenance strategies and appropriate service solutions.
- Coordinated efforts with team members to refine repair procedures, resulting in elevated customer satisfaction levels.
Rigging Supervisor
American Equiptment
Atlanta ,GA
10.2020 - 02.2023
- Supervised rigging operations ensuring compliance with safety regulations and industry standards.
- Coordinated workflow among rigging teams to enhance operational efficiency and minimize downtime.
- Trained new employees on rigging techniques, safety protocols, and equipment usage.
- Implemented process improvements that reduced equipment mishaps and increased overall productivity.
Education
High School Diploma -
Frederick Douglass Highschool
Atlanta, GA05-2010
Skills
- Troubleshooting faults
- Refrigeration systems
- Diagnosing problems
- Multimeter usage
- Repairing units
- Performing maintenance
- Repair cost estimation
- Soldering skills
- Appliance diagnostics
- Power tools operation
- Gas appliance repair
- Wiring techniques
- Electrical troubleshooting
- Schematic reading
- Computer skills
- Maintaining inventory
- Managing schedules
- Equipment calibration
- Blueprint interpretation
- Documentation management
- Documenting changes
- Electrical
- Hand tools proficiency
- HVAC
- Preventative maintenance
- Basic plumbing
- Appliance maintenance
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of ten in the development of ashley sling inc.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of ten staff members.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Certification
- EPA CERTIFICATION
EPA CERTIFIED
COMPLETED AT SSG APPLIANCE ACDEMY
Languages
English
Full Professional
Timeline
Appliance Repair Technician
SSGA
04.2025 - 04.2026
Rigging Supervisor
American Equiptment
10.2020 - 02.2023
High School Diploma -
Frederick Douglass Highschool