Shernita Walker
Grand Villa Of Ocala
Ocala,FL
9
years of professional experience
Dedicated Administrative support professional with over 30 years of experience in front desk operations and dispatching in fast-paced environments. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects: able to multitask effectively.
Work History
Receptionist
6 Months- Coordinate communication between departments, fostering collaboration and efficiency within the facility.
- Manage front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Trained new staff on reception protocols, enhancing team performance and service delivery.
- Maintain visitor log for entering and leaving the facility for security purposes.
- Handle incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Maintain accurate records of resident information and daily transactions within electronic systems.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
Receptionist/Dispatcher
8 Years 6 Months- Managed front desk operations, ensuring efficient customer service and smooth daily workflow.
- Received incoming calls for service repair and scheduled service appointments.
- Assigned and dispatched service calls to technicians.
- Scheduled, processed, and completed generator maintenance calls.
- Performed administrative and secretarial support functions for numerous supervisors.
- Assist in general accounting functions; investigate and assist in resolving billing problems.
- Process and complete service invoices.
- Assist customers with electrical questions and troubleshooting.
Education
Associate of Science - Medical Assistant
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer and client relations
Scheduling
Scheduling appointments
Greeting and seating clients
Administrative support
Multi-line telephone operation
Clerical support
Visitor and customer relations
Billing and invoicing
Computer proficiency
Courteous and professional
Payment processing
Team collaboration
Microsoft office
Call answering and routing
Punctual and reliable
Customer service
Timeline
Receptionist
Grand Villa Of Ocala
04.2026 - CurrentRead More
Receptionist/Dispatcher
Ciraco Electric
02.2018 - 08.2026Read More
Webster College
Associate of Science from Medical Assistant
Read More