Sherolay Sandoval
Coconut Creek,FL
Summary
Dynamic and dedicated professional with a strong background in customer service and patient care, honed at Padrinos Cuban Cuisine and Call 4 Health. Proven ability to enhance guest engagement and streamline processes, ensuring high service quality and satisfaction. Skilled in order taking and problem-solving, committed to delivering exceptional experiences.
Overview
16
16
years of professional experience
Work History
Restaurant Waiter
Padrinos Cuban Cuisine
Plantation, FL
02.2010 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Patient Care Representative
Call 4 Health
Delray Beach, FL
05.2012 - 08.2025
- Maintained confidentiality of patient data to safeguard sensitive health information.
- Managed high volumes of phone calls and inquiries, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling to reduce wait times and enhance patient satisfaction.
- Contributed valuable insights during staff meetings to improve clinic processes.
Education
Medical Assistant -
Florida Career College
Oakland Park , FloridaSkills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Upselling techniques
- Food presentation
- Guest engagement
- Personal hygiene
- Menu description knowledge
- Server collaboration
Timeline
Patient Care Representative
Call 4 Health
05.2012 - 08.2025
Restaurant Waiter
Padrinos Cuban Cuisine
02.2010 - Current
Medical Assistant -
Florida Career College