Sheronda Boughknight
Huntsville,Alabama
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AGM
Whataburger
01.2022 - 01.2025
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
Parts Delivery Driver
Need It Now Delivers
01.2022 - 01.2023
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Navigated high traffic areas safely while maintaining focus on efficient delivery times.
- Fostered positive relationships with local businesses by consistently providing reliable service.
- Organized warehouse space for streamlined access to auto parts inventory.
- Supported inventory management tasks, including loading, unloading, and organizing auto parts in the warehouse.
- Maintained a clean and organized vehicle, promoting a professional image for the company.
- Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
Car Sales Consultant
Serra Toyota
01.2020 - 01.2022
- Negotiate prices and terms of sale, and present financing and extended warranty options
- Demonstrate vehicle features by conducting test drives with customers
- Complete all documentation and paperwork related to the sale
- Check in with customers after the sale to ensure satisfaction and encourage referrals
- Work with other sales team members to meet sales goals
- Attend meetings and training sessions to stay up-to-date on industry trends and best practices
- Find potential customers through emails, phone calls, and online platforms
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Janitorial Maintenance
Huntsville International Airport
05.2018 - 01.2020
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Followed routine maintenance checklist.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
Education
High School Diploma -
BUTLER HIGH SCHOOL
01.2010
Skills
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Sales
- Management
- Self-awareness
- Coaching techniques
Certification
- OSHA Certified
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
AGM
Whataburger
01.2022 - 01.2025
Parts Delivery Driver
Need It Now Delivers
01.2022 - 01.2023
Car Sales Consultant
Serra Toyota
01.2020 - 01.2022
Janitorial Maintenance
Huntsville International Airport
05.2018 - 01.2020
High School Diploma -
BUTLER HIGH SCHOOL
- OSHA Certified
- CPR/AED Certification
- ServSafe Food Handler's Certification
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