Sheronica Mallard
Jackson,Tn
Summary
Dedicated Customer Service Associate with excellent experience in retail and healthcare field. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Receptionist
West Tennessee Healthcare
05.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist/Office Assistant
Physicians Quality Care
07.2018 - 07.2021
- Verified insurance and called insurance companies
- Collected on balances copays and deductibles
- Counted our daily deposit envelopes before the shift
- Answer the phones
- Answer any questions or concerns the patient may have
- Closed and open the clinic
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Associate / Pharmacy Technician
Walgreens
08.2015 - 09.2017
- Greeted Customers
- Worked the register and achieved our sugguestive sale goal
- assist customers with finding merchandise
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Front End Supervisor
Ross Dress for Less
10.2014 - 04.2016
- Held keys and Handled the money and operated the cash register and achieved monthly goals
- assist in displaying merchandise .
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
West TN Business College
07.2018
Haywood High School
05.2013
Skills
- Customer Service
- Detail oriented
- Supervising Experience
- Goal driven
- Punctual
- Administrative Support
- Telephone Etiquette
- Positive Attitude and Energetic
- Computer Proficiency
- Entering Patient Data
Additional Information
Licensed Pharmacy Technician
Working on my certification to become a Certified Pharmacy Technician
Timeline
Receptionist
West Tennessee Healthcare
05.2022 - Current
Receptionist/Office Assistant
Physicians Quality Care
07.2018 - 07.2021
Customer Service Associate / Pharmacy Technician
Walgreens
08.2015 - 09.2017
Front End Supervisor
Ross Dress for Less
10.2014 - 04.2016
West TN Business College
Haywood High School