Sheronne Lee
Indianapolis,IN
Summary
Patient-focused provider equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Energetic personal care provider dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.
Overview
8
8
years of professional experience
Work History
Team Leader Manager
Huge Impact LLC
Indianapolis, IN
06.2020 - 03.2024
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Developed strategies to increase productivity and efficiency of the team.
- Implemented new processes and procedures as needed.
- Created and maintained a positive work environment for employees.
- Maintained records of employee performance reviews.
- Resolved conflicts between team members in a timely manner.
- Ensured compliance with company policies and regulations.
- Recruited, trained, and supervised new staff members.
- Conducted regular performance appraisals for all team members.
- Identified areas where teams could improve their skillset.
Direct Support Professional
Damar Service Center
Indianapolis, IN
01.2016 - 01.2018
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
Education
High School Diploma -
Moanalua High School
Honolulu, HI05-2001
Skills
- Customer Service
- Care plan implementation
- Compassionate patient care
- Adaptable under pressure
- Stress Management
- Medication Administration
- Personal Hygiene Assistance
- Meal Preparation
- Nutrition planning
- Household organization
References
References available upon request.
Timeline
Team Leader Manager
Huge Impact LLC
06.2020 - 03.2024
Direct Support Professional
Damar Service Center
01.2016 - 01.2018
High School Diploma -
Moanalua High School