Sherrie Crook
Detroit,Michigan
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Courier
FedEx
21600 Melrose Ave
09.2018 - Current
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Built professional relationships with customers and business partners to establish trust and credibility.
Customer Service Representative
FedEx
21600 Melrose
09.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Assistant
Edwards Dermatology
19315 W. Ten Mile Southfield MI
03.2013 - 10.2018
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Office Manager
Asset Resolution Group
Redford, MI
11.2007 - 10.2012
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Associate of Arts -
Henry Ford College
Dearborn, MISkills
- Attention to Confidentiality
- Logistics and Transportation
- GPS Systems
- Local Routes
- Attention to Detail
- Item Tracking
- Customer Service
- Organizational skills
- Conflict resolution
- Professionalism
Timeline
Courier
FedEx
09.2018 - Current
Customer Service Representative
FedEx
09.2018 - Current
Medical Assistant
Edwards Dermatology
03.2013 - 10.2018
Office Manager
Asset Resolution Group
11.2007 - 10.2012
Associate of Arts -
Henry Ford College