Summary
Overview
Work History
Education
Skills
Timeline
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Sherrie Crook

Detroit,Michigan

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

16
16
years of professional experience

Work History

Courier

FedEx
09.2018 - Current
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Built professional relationships with customers and business partners to establish trust and credibility.

Customer Service Representative

FedEx
09.2018 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Medical Assistant

Edwards Dermatology
03.2013 - 10.2018


  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Office Manager

Asset Resolution Group
11.2007 - 10.2012
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Education

Associate of Arts -

Henry Ford College
Dearborn, MI

Skills

  • Attention to Confidentiality
  • Logistics and Transportation
  • GPS Systems
  • Local Routes
  • Attention to Detail
  • Item Tracking
  • Customer Service
  • Organizational skills
  • Conflict resolution
  • Professionalism

Timeline

Courier

FedEx
09.2018 - Current

Customer Service Representative

FedEx
09.2018 - Current

Medical Assistant

Edwards Dermatology
03.2013 - 10.2018

Office Manager

Asset Resolution Group
11.2007 - 10.2012

Associate of Arts -

Henry Ford College

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Sherrie Crook