Sherree Oliver
Effingham
Summary
Results-driven retail professional with expertise in customer satisfaction and sales achievement. Proven ability to utilize trust and communication, to ensure client satisfaction during high-dollar transactions. A dedicated team player with strong negotiation skills, and attention to detail. Greets every customer and builds rapport, by listening to their individual needs.
Overview
9
9
years of professional experience
Work History
Retail Sales Coordinator
Burkland’s Florist & Gifts
Effingham, IL
06.2025 - Current
- Assisted customers with product selection and floral arrangements.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure timely order fulfillment and deliveries.
- Assisted customers in locating desired items, leading to increased sales and repeat business.
Managing Broker Associate
Shelby Realty Services
Effingham, IL
08.2023 - Current
- Analyzed market trends to provide strategic insights for pricing and investment opportunities for sellers.
- Coordinated open houses and property showings, enhancing client engagement and satisfaction levels.
- Negotiated favorable contract terms on behalf of clients, ensuring optimal financial outcomes for all parties involved.
- Conducted comprehensive market analyses for accurate property valuations and informed decision making.
- Recorded supporting documentation for phone calls and written correspondence with clients.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Prepared contracts and related documentation according to strict standards.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Cultivated strong relationships with agents, lenders and title companies.
- Set up virtual home tours, in-person visits, and open houses for properties.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Developed successful marketing strategies to promote properties and maximize exposure.
- Coordinated property listings using MLS, enhancing visibility for potential buyers.
- Assisted in preparing market analysis reports, ensuring accuracy and consistency in data presentation.
- Implemented digital marketing strategies to promote listings across various online platforms.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Handled complex real estate transactions with professionalism, resolving disputes amicably to maintain positive working relationships among all parties involved.
Hospitality Worker
Truckers Pub Inc
Effingham, IL
10.2017 - 12.2023
- Provided exceptional customer service to enhance guest experiences and foster repeat business.
- Managed inventory levels, ensuring timely restocking of supplies for efficient operations.
- Resolved guest complaints effectively, enhancing satisfaction and loyalty through proactive communication.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
Real Estate Broker
Smith Realty Group Of Effingham
Effingham, IL
11.2019 - 08.2023
- Negotiated contracts effectively, ensuring favorable terms for clients while maintaining compliance with regulations.
- Coordinated open houses and private showings, showcasing properties to maximize buyer interest and engagement.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Developed successful marketing strategies to promote properties and maximize exposure.
- Monitored contract execution to verify complete fulfillment of terms.
- Generated leads and qualified prospects, facilitating smooth property transactions.
Education
Licensed Managing Broker - Real Estate
Illinois Realtors Education
Springfield IL04.2024
Licensed Real Estate Broker - Real Estate
Real Estate Institute
Chicago, IL11.2019
Skills
- Task delegation
- Product presentation
- Social media marketing
- Cross-selling techniques
- Up-selling strategies
- Sales target achievement
- Driven work ethic
- Strategic planning
- Store opening and closing
Timeline
Retail Sales Coordinator
Burkland’s Florist & Gifts
06.2025 - Current
Managing Broker Associate
Shelby Realty Services
08.2023 - Current
Real Estate Broker
Smith Realty Group Of Effingham
11.2019 - 08.2023
Hospitality Worker
Truckers Pub Inc
10.2017 - 12.2023
Licensed Managing Broker - Real Estate
Illinois Realtors Education
Licensed Real Estate Broker - Real Estate
Real Estate Institute