Dedicated Customer Service Representative with expertise in data entry and payment processing. Proven ability to resolve customer complaints and exceed performance metrics.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walgreens
Remote
05.2023 - 11.2025
Processed and reviewed claims for accuracy, ensuring compliance with company policies and regulations.
Customer Service Representative
Sagility
Remote
04.2022 - 05.2025
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Sitel Group
Remote
06.2018 - 05.2022
Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
Exceeded performance metrics by consistently providing high-quality support to clients.
Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.