Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherrel Jimerson

Wichita Falls

Summary

Dedicated Customer Service Representative with expertise in data entry and payment processing. Proven ability to resolve customer complaints and exceed performance metrics.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Walgreens
Remote
05.2023 - 11.2025
  • Processed and reviewed claims for accuracy, ensuring compliance with company policies and regulations.

Customer Service Representative

Sagility
Remote
04.2022 - 05.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Sitel Group
Remote
06.2018 - 05.2022
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
  • Exceeded performance metrics by consistently providing high-quality support to clients.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.

Education

High School Diploma -

Cornerstone Correspondence High School
Townsend, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Scheduling
  • Appointment scheduling
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

Walgreens
05.2023 - 11.2025

Customer Service Representative

Sagility
04.2022 - 05.2025

Customer Service Representative

Sitel Group
06.2018 - 05.2022

High School Diploma -

Cornerstone Correspondence High School