Summary
Overview
Work History
Education
Skills
Timeline
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Sherrelta Clark

Jonesboro,GA

Summary

Looking to utilize my twenty -five year customer service skills in an esteemed organization. Detailed oriented Postal clerk with experience in managing administrative task, maintaining records and providing excellent customer service. Well versed in many areas of customer service, finance, and supply operations. Fast learner with innate communications skills.

Overview

27
27
years of professional experience

Work History

Sales and Distribution Clerk

United States Postal Service, USPS
Fairburn, GA
03.2005 - Current
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Reconciled discrepancies between physical inventory counts and computerized records.
  • Performed daily cash reconciliation activities for retail sales transactions.
  • Weighed parcels to determine appropriate postage rate charges.
  • Verified accuracy of addresses on packages prior to shipment.
  • Reported any malfunctions or damages in the equipment to supervisors.
  • Inspected outgoing mail for compliance with postal regulations.
  • Assisted in loading and unloading operations when needed in order to meet deadlines.
  • Packaged products using appropriate materials in accordance with shipping regulations.

Mechanical Engineer - HVAC

United States Army
Fort Hood, TX
01.1997 - 01.2003
  • Troubleshot complex problems related to HVAC installations or operations.
  • Analyzed energy efficiency opportunities in existing HVAC systems.
  • Provided technical support services to customers regarding their existing HVAC systems.
  • Created preventive maintenance plans for clients' HVAC systems.
  • Inspected completed installations to verify that all necessary components were installed correctly.
  • Prepared reports on system performance evaluations, maintenance recommendations and energy audits.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Planned and completed group projects, working smoothly with others.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained schedule of class assignments to meet deadlines.

Supply Clerk US Army

United States Army
Fort Polk, LA
09.1997 - 06.1998
  • Processed paperwork related to supply requests, purchase orders and returns.
  • Engaged with colleagues, clients and vendors to promote customer satisfaction and good service.
  • Stored and handled chemicals properly according to safety data sheets and OSHA standards to minimize accidents and mishaps.
  • Managed inventory control system to track all shipments and deliveries.
  • Provided support to production staff regarding material availability issues.
  • Handled customer inquiries relating to product availability or order status in a timely manner.
  • Requisitioned new supplies and equipment.
  • Received, labeled and stored incoming products in the appropriate locations within the warehouse.
  • Checked stock received against written requisition to confirm order accuracy.
  • Organized warehouse storage areas for efficient retrieval of materials.
  • Processed incoming orders for supplies and equipment, including verifying accuracy of items received.
  • Ensured proper documentation was completed for all orders shipped or received.

Education

Associate of Arts - Real Estate Studies

American Public University System
Charles Town, WV
05-2024

Skills

  • Correspondence Writing
  • Information Security
  • File Maintenance
  • Administrative Support
  • Proficient in Microsoft Office suite
  • Skilled in managing multiple priorities
  • Skilled in OSHA and security procedures

Timeline

Sales and Distribution Clerk

United States Postal Service, USPS
03.2005 - Current

Supply Clerk US Army

United States Army
09.1997 - 06.1998

Mechanical Engineer - HVAC

United States Army
01.1997 - 01.2003

Associate of Arts - Real Estate Studies

American Public University System

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Sherrelta Clark