Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherri Becton

Memphis,TN

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Amazon Prime Products
Memphis, TN
09.2020 - 10.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

Conn's Call Center
Memphis, Tennessee
08.2015 - 09.2020
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Provided professional services and support in a dynamic work environment.
  • Strengthened communication skills through regular interactions with others.

Customer Service Representative

General Electric Company
Memphis, Tennessee
02.2012 - 08.2015
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
04-2022

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Customer RMA management
  • In-store support
  • Executive management support
  • Call center procedures
  • Medical terminology
  • Creative problem solving
  • Appointment scheduling
  • Customer relations
  • Inbound and outbound calling
  • Problem resolution

Timeline

Customer Service Representative

Amazon Prime Products
09.2020 - 10.2024

Customer Service Representative

Conn's Call Center
08.2015 - 09.2020

Customer Service Representative

General Electric Company
02.2012 - 08.2015

Bachelor of Science - Business Management

University of Phoenix
Sherri Becton