Sherri Harrell
Granby,MA
Summary
Skilled Support Specialist with a proven track record at Western Mass Consortium, adept in maintaining critical documentation and optimizing workflows for efficiency. Experienced in handling diverse client needs, including those with disabilities, and enhancing resident life quality at Service Net. Expert in MAP and CPR, with a talent for de-escalation and compassionate care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Specialist
Western Mass Consortium
04.2021 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Shared Living Provider
Service Net
08.2017 - 03.2023
- Collaborated with healthcare professionals to develop comprehensive care plans that addressed physical, emotional, and social needs of each resident.
- Managed household budgets responsibly, keeping an accurate record of expenses while ensuring essential needs were met.
- Organized social activities and community outings for residents to enhance their quality of life.
- Coordinated respite services when needed to ensure continuity of care during absences or temporary changes in staffing arrangements.
Education
GED -
Tantasqua Regional High
Sturbridge, MASkills
I am MAP certified I am also CPR certified and have training in descalation
I have years of experience with Hoyer lifts Manual and hydrolic
I have worked with both mentally and physically disabled individuals
I was responsible for certain documentation, taking client to doctor appointments, Assisted in hygiene, meals and administering medication
Certification
MAP Certification
CPR Certified
Timeline
Support Specialist
Western Mass Consortium
04.2021 - Current
Shared Living Provider
Service Net
08.2017 - 03.2023
MAP Certification
CPR Certified
GED -
Tantasqua Regional High
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