Experienced General Manager with 15+ years in the fast casual industry.
Achieved significant increases in gross profit and DOR.
Proficient in operational management, team development, implementation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Einstein Bagels
Fayetteville, NC
01.2022 - Current
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Trained employees on duties, policies and procedures.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Delegated work to staff, setting priorities and goals.
Assistant Manager
Arby's Restaurant
Spring Lake, NC
10.2018 - 01.2022
Supervised daily operations including scheduling shifts, assigning duties.
Interviewed prospective employees and provided input to HR on hiring decisions.
Developed a system for tracking inventory and ordering supplies as needed.
Ensured compliance with safety regulations and company policies.
Recruited and trained new employees to meet job requirements.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Education
Medical Assistant
Platt College - Moore
Oklahoma City, OK
06-2016
High School Diploma -
Pinecrest High School
Southern Pines, NC
06-1991
Skills
Schedule Management
Expense Control
P&L Management
Performance Evaluations
Team Leadership
Profit and loss accountability
Interpersonal Skills
Team training and development
Food Safety
Food Preparation
Customer Service
Accomplishments
Service Award - Commended for pushing a positive impact on sales resulting in 29.4% sales increase over prior year and a positive impact of 12% to DORBEFDEP.