Sherri Lovallo
Greenwich
Summary
Dedicated and experienced medical administrative professional with a strong combination of people skills and attention to detail. Deep understanding of patient protections and commitment to ensuring the highest level of care and confidentiality. Proactive and attentive to both patient and staff needs, consistently enhancing office operations. Exceptional multitasking abilities, coupled with excellent interpersonal, communication, and planning skills, enabling effective navigation of the demands of a fast-paced healthcare environment.
Overview
19
19
years of professional experience
Work History
Temporary Administrative Assistant/Office Manager
Westchester Medical Care
02.2024 - Current
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed travel and expense reports for our physicians, ensuring accurate documentation of spending for budgeting purposes.
- Managed and coordinated cardiovascular grand rounds every week for multiple months. Arranged for one outside doctor every month to be our speaker. Assisted with travel and hotel accomodations including submitting receipts for reimbursement.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Surgical Coordinator
Westchester County Medical Center
06.2016 - Current
- Maintained 9 physicians personal calendars by scheduling surgeries, vacations and meetings.
- Transcribed medical information dictated by physician to document patient care and health updates.
- Worked with operating facilities to schedule procedures on behalf of 5 Vascular and 4 Cardiac surgeons.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Distributed treatment and procedural information to patients.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Reviewed CPT and ICD codes to check accuracy for billing.
- Coordinated tests such as MRI and CT scans.
- Improved patient experience by efficiently coordinating pre-operative and post-operative appointments.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Meeting deadlines on a daily basis.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
Receptionist/Appointment Scheduler
Westchester County Medical Center
02.2006 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Sorted incoming mail and directed to correct personnel each day.
- Took information from potential patient's to assess needs.
- Called no shows and cancellations to reschedule.
- Kept detailed call log to document answered and unanswered calls.
- Updated database with lead generation information, outbound calls and inbound efforts.
- Checked patients in/out.
- Updated patients personal information while maintaining HIPAA
- Contact other offices to obtain patients medical records.
- Obtained authorizations.
Education
Associate of Science - Marketing And Management
Berkeley College
06.2003
Skills
- Detail-Oriented
- Clear Oral and Written Communication
- Problem-Solving
- Effective Task Prioritization
Education and Training
other
Timeline
Temporary Administrative Assistant/Office Manager
Westchester Medical Care
02.2024 - Current
Surgical Coordinator
Westchester County Medical Center
06.2016 - Current
Receptionist/Appointment Scheduler
Westchester County Medical Center
02.2006 - 06.2016
Associate of Science - Marketing And Management
Berkeley College
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