Sherri Pettit
WestPoint,MS
Summary
Accomplished Store Manager at Scrubs & Company, adept in retail operations and customer service, significantly enhancing customer satisfaction and team efficiency. Expert in POS system operations and skilled in fostering professional development. Proven track record in driving sales growth and streamlining inventory management, ensuring operational excellence.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Scrubs & Company
Tupelo, MS
06.2022 - 05.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
Store Manager
Scrubs & Company
Columbus, MS
12.2015 - 01.2022
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Beauty Mark
Columbus, MS
09.2011 - 12.2015
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate Of Business Administration - Business Administration
Mississippi University For Women
Columbus, MS05.1992
Skills
- Display Setup
- Money Handling
- Customer Service
- Loss Prevention
- Order Processing
- Retail Store Operations
- POS system operations
Timeline
Retail Sales Associate
Scrubs & Company
06.2022 - 05.2024
Store Manager
Scrubs & Company
12.2015 - 01.2022
Assistant Manager
Beauty Mark
09.2011 - 12.2015
Associate Of Business Administration - Business Administration
Mississippi University For Women