SHERRI ROBBINS
Chatom,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Clinical Medical Assistant position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
DATA ENTRY SPECIALIST
Continuum Global, CVS
12.2022 - 03.2023
- Aetna
- Preserved customer confidence and protected operations by keeping information confidentiality
- Maintained database by entering new and updated customer and account information
- Located and corrected data entry errors with thorough verification methods
- Sorted data and proofed source documents for accuracy prior to entry.
- Identified data entry errors and reported to necessary departments
- Entered numerical data into databases with speed and accuracy using 10-key pad
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance USA
10.2022 - 12.2022
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing
- Customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Clarified customer issues and determined root cause of problems to resolve product or service complaints, Assisted patients in filling out check-in and payment paperwork
- Reviewed and corrected claim errors to facilitate smooth processing
- Took copayments and compiled daily financial records
- Explained plans for treatment and payment options
- Reviewed each step of patient care and made proactive adjustments to avert issues
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
Patient Care Coordinator
Grove Hill Memorial Hospital
06.2022 - 09.2022
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
Education
Associate of Arts - Business Administration And Management
Northeastern Oklahoma A&M College
Miami, OK07.2025
Certified Clinical Medical Assistant - CCMA
Med Certs
Livonia, MI06.2021
High School Diploma -
AMERICAN ACADEMY
Salt Lake City, UT06.2021
Skills
- Patient Care
- Recording Patient Medical History
- Appointment Scheduling
- Claim Entry & Payment Posting
- Data Reporting
- Computer applications
- HIPAA Compliance
- Multi-Line Telephone System
- Holter Monitoring
- Medical History Documentation
- Electrocardiogram (EKG/ECG)
- Microsoft Office Suite
- Attention to Detail
- Administrative Support
Certification
- CCMA - Certified Clinical Medical Assistant
- Licensed CCMA - 4/16/23 - 4/16/25
Timeline
DATA ENTRY SPECIALIST
Continuum Global, CVS
12.2022 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance USA
10.2022 - 12.2022
Patient Care Coordinator
Grove Hill Memorial Hospital
06.2022 - 09.2022
Associate of Arts - Business Administration And Management
Northeastern Oklahoma A&M College
Certified Clinical Medical Assistant - CCMA
Med Certs
High School Diploma -
AMERICAN ACADEMY
- CCMA - Certified Clinical Medical Assistant
- Licensed CCMA - 4/16/23 - 4/16/25
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