Summary
Overview
Work History
Skills
Timeline
Generic

Sherri Schiele

Mc Kinney,TX

Summary

* Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

* Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

* Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Store Manager

Circle K
09.2021 - 12.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed daily operations to ensure smooth function of my store, maintaining clean, safe environment for customers and employees.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Therapist Manager/Therapist

Elements Massage
09.2010 - 01.2021
  • Tracked progress according to goals for interventions.
  • Developed strategies to help patients cope with stress and anxiety and build resilience.
  • Advocated for client needs within larger healthcare systems by participating in case conferences and collaborating with other mental health professionals.
  • Helped clients obtain outside specialist services by coordinating referrals and advising on options.
  • Facilitated group therapy sessions, promoting a supportive environment for shared learning and growth.
  • Leverages excellent oral and written communication skills to interact professionally with staff and clients.
  • Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
  • Adapted interventions as needed based on ongoing assessment of client progress throughout the course of treatment.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
  • Wrote reports on clients and maintained required paperwork.
  • Mentored new therapists through supervision meetings and case consultations in order to support their professional development within the field.

Skills

  • Customer Retention
  • Shift Scheduling
  • Retail Sales Techniques
  • Marketing Strategies
  • Vendor Management
  • Store Opening and Closing
  • Staff Management
  • Sales Promotions
  • Teamwork and Collaboration
  • Performance Reviews
  • Customer Service
  • Operations Oversight
  • Outstanding communication skills

Timeline

Store Manager

Circle K
09.2021 - 12.2023

Therapist Manager/Therapist

Elements Massage
09.2010 - 01.2021

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Sherri Schiele