Sherri Smith
Lockport
Summary
Diligent Patient Service Representative with proven history of enhancing patient satisfaction through positive effective communication and problem-solving. Demonstrates a professional attitude while implementing company policies and administrative tasks.
Overview
31
31
years of professional experience
Work History
Patient Service Representative
Pulmonary Group of Western New York, Roswell Park Care Network Member
01.2012 - Current
- Complete check-in and check-out process for a multi-practitioner office.
- Provide patients with intake and new patient forms and legal documents.
- Verify medical insurance eligibility prior to appointments.
- Collect co-payments in person and over the phone.
- Schedule, cancel and reschedule appointments.
- Answer incoming phone calls from patients and providers.
- Made outgoing calls to request records from outside providers.
- Electronically scan and file patient paperwork.
- Adhere and uphold to all HIPAA and New York State regulations regarding patient privacy.
First Assistant Manager
McDonald's
01.1995 - 01.2012
- Managed day-to-day operations, including overseeing staff and ensuring customer satisfaction.
- Maintained inventory and ordered supplies as needed.
- Ensured compliance with health and safety regulations.
- Scheduled staff shifts to ensure adequate coverage during peak periods.
- Trained and supervised new employees on all aspects of customer service, food safety and product knowledge.
- Conducted staff meetings to ensure employees were up-to-date on policies, procedures and new menu items.
- Resolved customer complaints and disputes in a professional and timely manner.
- Appraised staff performance and provided feedback to improve productivity.
- Controlled operational costs and identified measures to cut waste.
Education
High School -
Edgewood Senior High School
Edgewood, MD01.1978
Skills
- Adaptability
- Conflict Resolution
- Teamwork
- Data Entry
- Time Management
- Customer Service
- Organization
Timeline
Patient Service Representative
Pulmonary Group of Western New York, Roswell Park Care Network Member
01.2012 - Current
First Assistant Manager
McDonald's
01.1995 - 01.2012
High School -
Edgewood Senior High School