Sherri Speer
Benton,AR
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Senior Account Manager II
Cadence Insurance
02.2017 - Current
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Delivered sales presentations and renewals to clients.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Built relationships with customers to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Senior Controls Analyst
MetLife
01.2010 - 11.2016
- Performing supervisory tasks, including Email Surveillance and Trade activities to identify potential risks and/or non compliant issues.
- Enhanced process efficiency for financial controls through rigorous evaluation and optimization efforts.
- Streamlined risk assessment procedures, resulting in a more efficient and effective control environment.
- Conducted thorough audits of internal control systems, enhancing organizational compliance with regulatory requirements.
- Conducted investigations into questionable trading practices.
Operations Manager - Insurance
MetLife
11.2004 - 01.2010
- Managed cross-functional teams for successful project completion, resulting in increased customer satisfaction.
- Collaborated with senior management to establish annual budgets and financial targets, contributing to profitability goals.
- Implemented regulatory compliance programs, ensuring adherence to industry standards and reducing potential fines or penalties.
- Enhanced staff productivity by providing ongoing training and support on new technologies and best practices within the insurance industry.
- Oversaw day-to-day operations of the insurance department while maintaining strict adherence to internal policies and procedures.
- Assessed departmental performance metrics regularly, identifying areas of opportunity for continuous improvement initiatives.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Skills
- Customer service
- Relationship building
- Problem solving
- Effective communication
- Conflict resolution
- Staff Management
- Team leadership
- Account Management and Servicing
- Client Relationship Management
- Customer Relationships
Timeline
Senior Account Manager II
Cadence Insurance
02.2017 - Current
Senior Controls Analyst
MetLife
01.2010 - 11.2016
Operations Manager - Insurance
MetLife
11.2004 - 01.2010
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