Sherri Waite
Tampa,FL
Summary
Adept Office, Customer Service and Warranty Manager at Harley-Davidson, Cigar City. Spearheaded customer order and warranty processes, enhancing customer satisfaction and loyalty. Excelled in team management and problem resolution, driving operational efficiency and strategic planning initiatives.
Overview
25
25
years of professional experience
Work History
Office and Warranty Manager
Harley-Davidson Cigar City Ferman Owned
09.2021 - Current
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer concerns promptly, leading to increased satisfaction.
Office & Marketing Manager
Harley-Davidson San Jose CA
07.2019 - 05.2021
- Oversaw event timelines to ensure smooth execution from start to finish.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Established partnerships with industry influencers to expand brand reach and drive referral traffic.
Customer Service Department Manager
Home Depot
01.2000 - 01.2010
- Mediated customer disputes by utilizing active listening and negotiation techniques.
- Championed initiatives for employee engagement to enhance morale and productivity.
- Mentored team members through personalized development plans to enhance skill sets.
Education
Cuyahoga Community College -
Business Management & Marketing
Cleveland OhioSkills
- Financial Management
- Customer Relations & Retention
- Operational efficiency
- Team management
- Escalation handling
- Customer service
- Active listening
- Data entry
- Critical thinking
- Relationship building
- Problem resolution
- Warranty administration
Timeline
Office and Warranty Manager
Harley-Davidson Cigar City Ferman Owned
09.2021 - Current
Office & Marketing Manager
Harley-Davidson San Jose CA
07.2019 - 05.2021
Customer Service Department Manager
Home Depot
01.2000 - 01.2010
Cuyahoga Community College -
Business Management & Marketing
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