Summary
Overview
Work History
Education
Skills
Timeline
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Sherrie Bonnette

Shreveport,LA

Summary

Dedicated, loyal, and customer service oriented. Possess strong knowledge of best practices and principles of employee coordination. Blends superb time management and organizational skills with attention to detail. Authorized to work in the US for any employer.

Overview

20
20
years of professional experience

Work History

Cashier/Customer Service

Southern Maid Donuts
05.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Shift Manager

Sam's Town Shreveport
03.2023 - 08.2024
  • Resolved customer concerns promptly to enhance service quality.
  • Processed bank and credit reports to maintain accuracy of customer credit accounts.
  • Trained and coached employees on adherence to policies and procedures.
  • Balanced company vault daily to ensure security of funds.
  • Replenished and balanced nine Kiosk/ATM machines to optimize availability.
  • Opened new player accounts for gaming operations to expand customer base.
  • Conducted daily audits of cashier banks to verify cash integrity.
  • Managed Kronos timekeeping system to track employee hours accurately.

Assistant Shift Manager

Margaritaville Resort Casino
09.2015 - 11.2022
  • Respond quickly to customer concerns and complaints, typically within a short timeframe.
  • Train newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Supervise and coach cashiers and bankers on following proper policy and procedures.
  • Deliver exemplary customer service and support by remaining poised in most stressful situations.
  • Balance daily cash deposits and vault inventory with zero error rate.
  • Maintain and weekly balance 11 company kiosk machines that provide customers change and also ATM functions.
  • Maintain and weekly balance 3 PD 600 machines that the cashiers work from, providing them with currency and coin.
  • Process daily reports to reconcile credit accounts.
  • Process credit, banking, gaming, and OFAC reports.

Shift Supervisor

Eldorado Resort Casino Shreveport
02.2006 - 05.2015
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
  • Provided outstanding customer service in high-pressure environments.

Education

High School Diploma - undefined

Lockesburg High School
Lockesburg, AR
05.1998

Skills

  • Excellent communication
  • Microsoft Word and Excel
  • Customer service excellence
  • Excellent time management skills
  • Excellent multitasking
  • Cash handling expertise
  • Team player
  • Detail-oriented
  • Title 31 training
  • Leadership Dynamics training
  • Supervising experience
  • Kronos timekeeping
  • Management
  • Account Reconciliation
  • Accounts receivable

Timeline

Cashier/Customer Service

Southern Maid Donuts
05.2025 - Current

Shift Manager

Sam's Town Shreveport
03.2023 - 08.2024

Assistant Shift Manager

Margaritaville Resort Casino
09.2015 - 11.2022

Shift Supervisor

Eldorado Resort Casino Shreveport
02.2006 - 05.2015

High School Diploma - undefined

Lockesburg High School

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Sherrie Bonnette