Kirsten Hall
Jamestown,TN
Summary
I started my first job at Dairy Queen, which taught me a lot about customer service and getting things done in a timely manner. I then started working as a stocker/ truck unloader at Walmart and was laid off due to a slow period of time. I moved to cookeville to find a good paying job, that also worked with my online college schedule. That is when I started at the Academy Warehouse. I'd like to think all of these jobs combined have taught me great work ethic. I love working hard and making money. I love to help people who need it. I have also learned patience with customers. I hate to disappoint my co workers/ managers, I think this is what keeps me working hard.
Professional leader with substantial experience in team management and operational excellence. Strong focus on driving results and fostering collaborative environments, adaptable to evolving challenges. Expertise in strategic planning, customer service, and staff development. Known for reliability, integrity, and solutions-oriented approach.
Overview
6
6
years of professional experience
Work History
Cashier/Customer Service
Dairy Queen
05.2019 - 03.2020
- Run orders out through drive through. Take orders of the people dining in. Closing and cleaning the store when we closed. Assist every customer as needed.
Cap 1 Associate
Walmart
03.2020 - 02.2021
- I helped unload trucks, stock shelves in every department, and help assist customers needs and answer questions.
Stocker/ Packer
Academy Distribution Center
04.2021 - 07.2022
- I have trained several people since I started. I have been trained in multiple departments to help out when busy. My first raise before a year of working there was .80! I stocked shoes, pack orders, and security tag clothing. I have also been trusted to help fix problems my managers do not have time for.
BRANCH LEAD/ LOAN OFFICER/ FSR
UCFCU
07.2022 - Current
- Oversee daily branch operations, ensuring compliance with policies and procedures.
- Trained and mentored staff, fostering a collaborative work environment.
- Streamlined processes to enhance operational efficiency and service delivery.
- Analyzed branch performance metrics to identify improvement opportunities.
- Evaluated consumer loan applications to determine creditworthiness and eligibility for financing options.
- Conducted thorough interviews with clients to assess financial needs and recommend suitable loan products.
- Facilitated loan closings by preparing necessary documentation and ensuring compliance with regulatory standards.
- Collaborated with underwriting team to expedite approval processes and resolve any discrepancies in applications.
- Developed strong relationships with clients, providing ongoing support throughout the loan lifecycle.
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Business Administration
RSCC
Crossville, TN01.2023
Skills
- Customer service
- Computer literacy
- Communication skills
- Restaurant experience
- Time management
- Microsoft Word
- Microsoft Powerpoint
- Leadership
- Team management
- Problem-solving
- Excellent communication
- Multitasking Abilities
- Organizational skills
- Decision-making
- Adaptability and flexibility
Languages
English
Timeline
BRANCH LEAD/ LOAN OFFICER/ FSR
UCFCU
07.2022 - Current
Stocker/ Packer
Academy Distribution Center
04.2021 - 07.2022
Cap 1 Associate
Walmart
03.2020 - 02.2021
Cashier/Customer Service
Dairy Queen
05.2019 - 03.2020
Business Administration
RSCC