Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
Office Manager
MSC Closing Services
06.2019 - Current
Managed an office of 6 staff and over 400 notaries nation wide
Worked directly with title companies and Lenders for Mortgage Closings
Delegated office tasks such as scheduling
Reviewed lender packages and title documents for accuracy
Scheduled loan signings nation wide
Conducted notary work in office such as Purchase and Refinance transactions
Legal Assistant/ Paralegal
Pluese, Becker & Saltzman, LLC
10.2016 - 01.2019
Prepare Payoff and Reinstatement Letters for Borrowers/Clients
Handles all funds received associated with Payoffs and Reinstatements and sends to Clients
Request Sheriff Breakdowns and Sale Deposits once sale is held
Calculate Fees and Costs for Borrowers/Clients regarding Payoff and Reinstatement Quotes
Prepare Discharge of LP’s and Dismissals once file is closed out
Train Employees on processes of Discharges of LP’s and preparing and E-filing Dismissals
Prepare Foreclosure pleadings, including, but not limited to Drops/Defaults, Notices, Motions for Summary Judgment and Final Judgment Packages
Review Motions to Dismiss to determine filings needed to overcome the Motion to Dismiss (i.e., Original Note/Mortgage/AOM, Merger Documents, Affidavit of Breach Letter, Payoff/Reinstatement Figures, etc.)
Update Clients (state and national lenders and servicers) via various Client Systems (LPS and Lenstar) with status of files in a timely manner
Ensure compliance with client directives in reviewing files and prepare documents/pleadings
Set and calendar hearings/court appearances with opposing counsel and judicial assistants
Maintain a high volume case load while meeting various deadlines
Legal Assistant/Paralegal
Stern & Eisenberg, PC
09.2013 - 09.2016
Maintain a high-volume case load while meeting various deadlines, preparation of Final Judgment packages, Motions, and CAD’s, responsible for e-Filing all documentation to courts
Draft Motions and Pleadings heard in court
Serve as client liaison and single point of contact for large and mid-sized clients
Update clients via various client systems with status of files in a timely manner
Responsible for contact between borrowers/third parties during settlement negotiations
Handle up to 300 cases per month, including: intake, document organization, and processing
Follow-up to ensure deadlines are met for which various Pleadings must be served and filed
Train employees on processes and preparation of Final Judgments and e-Filing
BDC/Internet Sales Associate
Mercedes Benz of Cherry Hill
10.2011 - 09.2013
Reached out to potential online customers inquiring about vehicles, maintenance appointments, and explanation of current inventory and pricing
Maintained high customer satisfaction for dealership
Scheduled 30 – 50 service appointments daily
Scheduled sales appointments via internet leads to specific salespersons
Answered questions customer had about specific vehicles
Cashier/File Clerk
Mercedes Benz of Cherry Hill
10.2011 - 09.2013
Assisted and cashed out service customers, ensured maintenance was done to specification
Input of all customer information into dealership database
Assigned Avis rental cars to customers
Helped customers with any/all maintenance concerns and questions
Responsible for handling and security of large sums of money