SHERRIE CRESS

Work History

Store Manager

CitiTrends

Anderson

01.2017 - Current

Conducts and oversees daily store operations and ensures adherence to company and safety policies.
Trains and develops staff to enhance customer service and merchandising skills.
Evaluates store performance and incorporates feedback to implement improvement plans.
Manages inventory levels and coordinates stock replenishment processes.
Implements visual merchandising strategies to enhance product presentation.
Resolves customer complaints and ensures satisfactory service outcomes.
Monitors cash handling procedures for accuracy and compliance.
Collaborates with District Manager on store performance initiatives.
Prepares weekly work schedules for store personnel to ensure adequate floor coverage.
Updates and maintains store signage and displays.
Maintains accurate records of employee performance reviews.
Preserves product quality by maintaining stockrooms and disposing of damaged items.
Oversees storewide merchandising benchmarks to maintain operational excellence.
Delegates specific duties to team members.
Reviews sales and activity reports to measure productivity or goal achievement.

Area Manager, District 43, SC/NC Market

CitiTrends

Greenville

09.2024 - 12.2024

Conducted regular store audits to ensure compliance with company standards.
Inspected store facilities regularly to ensure compliance with safety regulations and standards.
Resolved conflicts between employees or customers in a professional manner.
Held regular one-on-one meetings with store managemeny to review performance and priorities and provide feedback.
Provided guidance on the implementation of new policies and procedures in stores.
Monitored and evaluated district performance to ensure goals were met.
Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
Conducted periodic reviews of inventory levels and product mix in stores.
Planned material and equipment needs to drive on-time delivery in concert with project schedule.
Worked with store management to develop and implement action plans, improving operating results.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Reviewed completed work to verify consistency, quality, and conformance.
Managed daily operations across multiple retail locations.
Assisted Asset Management with internal theft investigations and executed terminations.

Branch Manager

Carolina's Best Finance

Travelers Rest

02.2016 - 12.2016

Managed daily branch operations and ensured compliance with financial regulations.
Maintained relationships with local businesses to foster community partnerships and referrals.
Oversaw cash management processes, ensuring accuracy in transactions and reporting.
Verified cash by balancing cash drawers and maintaining cash count records.
Assisted customers in understanding loan options and terms.
Evaluated loan applications for creditworthiness and risk assessment.
Reviewed and verified customer information for accuracy and completeness.
Processed loan payments in a timely manner.
Collected past due loans, keeping credit and collateral exceptions within policy ranges.
Approved or denied loan applications and explained reasoning behind decisions.
Communicated regularly with clients regarding payment status and account details.
Negotiated payment arrangements with debtors when possible in an effort to avoid repossessions.
Performed skip tracing to locate individuals and vehicles.
Answered customer questions regarding account discrepancies or problems.
Accepted and processed customer payments and applied toward account balances.
Contacted customers with delinquent accounts to solicit payment.
Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Visited debtor's residence or place of employment for asset recovery.

Dept. Supervisor: Home & Gift

Hamrick's

Easley

08.2015 - 02.2016

Implemented visual merchandising strategies to maintain appealing product displays.
Trained and mentored new associates on department policies and procedures.

Merchandise Coordinator, Shoe Dept.

Gabe's

Greenville

09.2014 - 06.2015

Implemented promotional signage and materials to highlight special offers and sales events.
Maintained organized stockroom to streamline inventory management processes.
Checked products for quality and accurate pricing.
Created retail displays to highlight particular products and drive sales according to corporate strategy.

Dept. Supervisor: Accessories, Intimates, & Childrens

Hamrick's

Anderson

04.2013 - 09.2014

Branch Manager

The Money Store

Greenville

10.2007 - 06.2010

Oversaw daily store operations and ensured adherence to company policies.
Trained and developed staff to enhance customer service skills.
Managed consumer loan applications and approvals in a timely manner.
Reviewed credit reports and assessed borrower eligibility for loans.
Guided team in compliance with lending regulations and policies.
Resolved customer inquiries regarding loan terms and payment options.
Reviewed customer financial information, such as income, assets, and liabilities, to assess creditworthiness.
Researched potential customers' credit references and background information prior to approving loans.
Responded promptly to customer inquiries regarding their current or prospective loans.
Conducted credit analysis of consumer loan applications to determine eligibility and risk level.
Ensured that all applicable laws and regulations were adhered to during the approval process.
Conducted daily store operations, including opening and closing procedures and cash handling.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Communicated regularly with clients regarding payment status and account details.
Performed skip tracing to locate individuals and vehicles.
Visited debtor's residence or place of employment for asset recovery.
Accepted and processed customer payments and applied toward account balances.
Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Contacted customers with delinquent accounts to solicit payment.

Automotive Consultant/Sales Associate

Johnny's Buick Pontiac GMC

Easley

06.2007 - 09.2007

Guided customers through vehicle selection process to meet their needs.
Conducted product demonstrations highlighting key features and benefits of vehicles.
Collaborated with finance department to assist customers in financing options.
Generated leads through cold calling prospective clients.
Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
Greeted customers and identified their automotive needs.
Answered customer inquiries regarding vehicle availability, specifications, financing terms.
Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.

Automotive Consultant & Sales Associate {as an Independent Contractor}

Level 10 Marketing

Slidell

06.2006 - 05.2007

Greeted customers and identified their automotive needs.
Guided customers through vehicle selection process to meet their needs.
Conducted product demonstrations highlighting key features and benefits of vehicles.
Collaborated with finance department to assist customers in financing options.

Office Manager & Product Consultant

Seven Seas Marina

Anderson

03.2004 - 03.2006

Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Advised clients on product selection for marine equipment and services.
Resolved customer inquiries related to products in a timely manner.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Monitored payments due from clients and promptly contacted clients with past due payments.
Managed office inventory and placed new supply orders.

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Summary

Overview

Work History

Store Manager

Area Manager, District 43, SC/NC Market

Branch Manager

Dept. Supervisor: Home & Gift

Merchandise Coordinator, Shoe Dept.

Dept. Supervisor: Accessories, Intimates, & Childrens

Branch Manager

Automotive Consultant/Sales Associate

Automotive Consultant & Sales Associate {as an Independent Contractor}

Office Manager & Product Consultant

Education

Certification - Microsoft Office: Word, Excel, Access, & PowerPoint

Skills

Accomplishments

References

Timeline

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