Sherrie Jones
La Grange,NC
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in sales driven operations.
Overview
21
21
years of professional experience
Work History
Director of Operations
Cosmetic Physician Partners
Dallas, TX
08.2022 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Regional Director of Operations
Sono Bello
10.2020 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Market Manager
Sono Bello
09.2017 - 10.2020
- Liaised between senior management and front-line team members to implement effective changes and promote operational growth.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
- Advanced productivity KPIs by leading trainings on procedures and best practices.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Medical Practice Manager
Sono Bello
11.2015 - 09.2017
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed 15+ employees with various personalities and from different cultures for large Outpatient surgical practice.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Trained interns and newly hired team members on office procedures and computer system.
Assistant General Manager
Yard House
02.2013 - 07.2015
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
Dental Practice Manager
Thomas A. Phillips, DDS
05.2003 - 02.2012
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Supervised and led team of dental hygienists and support staff of 7.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
Education
Bachelor of Science - Psychology
University of Cincinnati
Cincinnati, OHPsychology
University of Cincinnati Clermont College
Batavia, OHPolitical Science
Northern Kentucky University
Newport, KYSkills
- Financial Statement Review
- Sales Tracking
- Problem Anticipation and Resolution
- Motivational Leadership
- Management Training
- Operational Efficiency
- Policy Development and Enforcement
- Hiring and Onboarding
- Administrative Management
- Process and Performance Improvement
- Strategic planning and execution
- Performance Analysis
- KPI Tracking
- Revenue Growth
- Sales Strategies
- Business Development
- Employee Relations
Timeline
Director of Operations
Cosmetic Physician Partners
08.2022 - Current
Regional Director of Operations
Sono Bello
10.2020 - Current
Market Manager
Sono Bello
09.2017 - 10.2020
Medical Practice Manager
Sono Bello
11.2015 - 09.2017
Assistant General Manager
Yard House
02.2013 - 07.2015
Dental Practice Manager
Thomas A. Phillips, DDS
05.2003 - 02.2012
Bachelor of Science - Psychology
University of Cincinnati
Psychology
University of Cincinnati Clermont College
Political Science
Northern Kentucky University