SHERRIE RIVERA-NAIHE
Holualoa,HI
Summary
I am a Highly motivated and committed Medical assistant/ Patient service representive seeking a full time position. I am confident that I would bring value to your office, because of my professional experience with both the front and back office, makes me an excellent candidate for this position. I have so much to offer, beyond my enthusiasm and dedication. I am committed to personal and professional excellence, I am excited to continue learning more and would appreciate finding out more about this position you are looking to fill, and would welcome the opportunity to tell how my skills and ideas can benefit your company. I am looking forward to meeting with you to further discuss employment opportunities.
Overview
13
13
years of professional experience
Work History
Certified Medical Assistant
Village Medical
11.2022 - 04.2024
- Front/back office experience, Check in/out, Insurance knowledge, co-pays, monetary transactions, scheduling appointments, Multi-tasked general office duties to include heavy volume of phone calls and emails, Accurately performed all elements of nursing assessment, charting, injections, medications assistant in procedures
- Verified patient insurance coverage and collected required co-payments
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Obtained client medical history, medication information, symptoms, and allergies
- Completed EKGs and other tests based on patient presentation in office
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner
- Prepared lab specimens for diagnostic evaluation
- Called and faxed pharmacies to submit prescriptions and refills
- Worked effectively in fast-paced environments
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Medical Assistant
Dignity Health - Yavapai Regional Medical
09.2020 - 10.2022
- Accurately preform all elements of Medical Assistant assignments
- Obtained and documented patient medical history, vital signs and current complaint, medication information, symptoms and allergies at intake
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions
- Completed EKGs and other tests based on patient presentation in office
- Collected and documented patient medical information such as blood pressure and weight
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Patient Service Representative/Certified Medical Assistant
Kona Community Hospital
06.2019 - 09.2020
- Front/back office experience, Check in/out, Insurance knowledge, co-pays, monetary transactions, scheduling appointments, Multi-tasked general office duties to include heavy volume of phone calls and emails
- Verified patient insurance coverage and collected required co-payments
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Certified Medical Assistant
West Hawaii Community Health Center
11.2016 - 05.2018
- Back office experience, Accurately performed all elements of nursing assessment, charting, injections, medications, assistant in procedures, discharge and follow up care
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Obtained client medical history, medication information, symptoms, and allergies
- Completed EKGs and other tests based on patient presentation in office
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Prepared lab specimens for diagnostic evaluation
- Called and faxed pharmacies to submit prescriptions and refills
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Worked effectively in fast-paced environments.
Patient Service Representative / Medical Assistant
Hawaii Family Physicians
11.2014 - 11.2016
- Front/back office experience, Check in/out, Insurance knowledge, co-pays, monetary transactions, scheduling appointments, Multi-tasked general office duties to include heavy volume of phone calls and emails, Accurately performed all elements of nursing assessment, charting, injections, medications assistant in procedures, Authorized drug refills, referral, prior authorizations, procedures, Maintained patient privacy and confidential patient information.
Medical Assistant/Front office Patient Service Representative
Ali'I Health Center
08.2011 - 07.2013
- Front and back office experience, Accurately performed all elements of nursing assessment, charting, injections, medications, assistant in procedures, discharge and follow up care, Front office- Check in/out, Insurance knowledge, copay's, monetary transactions, scheduling, appointments, procedures, Imaging, Authorized drug refills, referral,prior authorizations, procedures, Multi-tasked general office duties to include heavy volume phone calls and emails, Cross trained in the following departments: Internal medicine, Urology, Orthopedist, Pediatrics, General surgery, Wound care, Maintained patient confidentiality.
Education
Certification -
American Heart Association BLS
Certification -
National Healthcare Association NHA
High School Diploma -
Konawaena Highschool
Skills
Certified Medical Assistant
Certified BLS, RQI/CPR/AED
License -Office Laboratory Assistant
Administering Vaccines
Centrifuge Operation
Clinical Documentation
Sterile technique
Medical terminology knowledge
Medical Procedures
Appointment Scheduling
Patient Registration
Payment Collection
References
- Crystal Galan, 808.756.8781
- Malia Lindsey, 808.960.9565
- Kelly Marshall, 954-562-1852
Timeline
Certified Medical Assistant
Village Medical
11.2022 - 04.2024
Medical Assistant
Dignity Health - Yavapai Regional Medical
09.2020 - 10.2022
Patient Service Representative/Certified Medical Assistant
Kona Community Hospital
06.2019 - 09.2020
Certified Medical Assistant
West Hawaii Community Health Center
11.2016 - 05.2018
Patient Service Representative / Medical Assistant
Hawaii Family Physicians
11.2014 - 11.2016
Medical Assistant/Front office Patient Service Representative
Ali'I Health Center
08.2011 - 07.2013
Certification -
American Heart Association BLS
Certification -
National Healthcare Association NHA
High School Diploma -
Konawaena Highschool
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