SHERRIE WARD

FOOD & BEVERAGE MANAGER| HMS HOST BY AVOLTA

JUNE 2025 - PRESENT

I lead a team of 100 employees while providing guidance and support to ensure efficient operations. I develop and implement strategies to improve productivity and streamline processes. I manage the daily operations of 6 food outlet locations, including scheduling, inventory management, and customer service. I have achieved a 35% increase in sales through effective staff training and motivation. I collaborate with cross-functional teams to develop and execute marketing campaigns. Maintained high standards of quality control to ensure customer satisfaction. Resolved customer complaints and issues promptly while maintaining a positive brand image. Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc. Increased customer satisfaction scores by 75% through the implementation of new service protocols.

• Taking inbound sales calls, answering questions as well as updating services. Selling new service plans and equipment. Meeting sales goals and guidelines.

• Calculated quotes and educated potential clients on insurance options. Recommended type and amount of coverage based on a needs analysis of customers circumstances using persuasive sales techniques. Leverage knowledge of company insurance and services to advise customers on appropriate choices. Improve client satisfaction by providing tailored insurance solutions and exceptional customer service. Established trust with clients through transparent communications regarding policy costs, coverages, exclusions, and limitations. Consistently met or exceeded sales targets through diligent prospecting, follow-ups, and effective closing strategies. Enhanced agency's reputation with consistent provision of accurate, timely and knowledgeable advice on insurance policies and regulations. Generated new business opportunities via targeted marketing campaigns resulting in increased lead generation and conversion rates.

• Booking 40 plus daily customer appointments to have their company vehicles brought in to be Serviced. Handled high volume paperwork and Collaborated with Administrators to resolve invoice and shipping problems. Maintain vehicle records and keep work location OSHA compliant. Provided training on new system and process improvements to promote adoption among team members within the logistics department. Calling expired and outstanding tag holders to verify that their vehicles are still in use, then assisting with making appointments for their vehicles to be brought in for required DMV compliance requirements. Highly familiar with customer relationship management (CRM) systems and software. Placing orders for vehicle parts on a daily basis. Managed vendor relationships to ensure timely delivery of repaired vehicles as well as goods and services were maintained in a Cost-effective manner. Successfully redesigned the existing inventory system, ordering parts on a daily basis and part rotation storage practices, resulting in a 6% decrease in part over ordering, Giving the company a better net profit. Helping clients with opening tickets and ticket orders and notifications to customers on the status of their potential delivery or potential delays.

• Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within an established time frame. Enhanced customer satisfaction by Resolving disputes promptly. Maintaining open minds of communication and ensuring high quality service daily. Maximize performance by Monitoring daily activities and mentoring team members. Onboarded new employees with training and new hire documentation. Cross trained existing employees to maximize team agility and performance. Controlled costs by keeping Business operating within budget and increasing Profits. Developed and maintained relationships with customers and suppliers through account development. Achieved departmental goals by developing and executing strategic plans and performance matrix.

• Spearheaded functions to bring in new business contracts. Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction and retention. Developed and implemented strategies to increase sales and profitability. Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. I was on the City Board to bring in new clients. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. Drove year over year business growth while leading operations, strategic vision, and long-range planning.

• Converting new customers to App Star Financials POS Installing POS for new clients Troubleshooting installation Training new clients how to use newly installed systems. Meeting targets as well as surpassing them for new customer registration goals. Forecasted sales and established process to achieve sales Objectives and related metrics. Increase sales revenue by developing and implementing strategic territory plans. Set ambitious, yet achievable sales targets for the territory team. Established strong relationships with key clients, boosting customer Retention rates. Analyze sales data to identify opportunities for improvement and implement targeted action plans and strategies.

• Collected room deposits, fees and payments. Maintain accurate records of guest information, payment and reservations using hotel management software systems. Provided excellent service during high volume periods, or challenging situations ensuring a seamless experience for all guests. Resolved guest issues promptly, resulting in positive feedback and returned visits. Took reservations over the phone in person and via computer for guests. And provide and provide confirmation information. Welcomed each new arrival, pleasantly and confirmed reservations and identification. Utilize strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest services experiences. Develop strong relationships with frequent guests for repeat reservations. Answered multi-line telephone systems and enthusiastically greeted callers. Assisted guests in making informed decisions on local attractions, dining options, and transportation services. Enhanced guest satisfaction by effectively managing the check in and checkout process. Issued room keys to guests upon check in and answered questions regarding proper use. Oversaw fast-paced front desk operations and guest needs at busy facilities. Maintained a clean and organized front desk area to uphold polished company image.