Sherrill Garner

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Used Athena to schedule appointments for doctor visits and procedures.
• Provided prompt, polite and professional in-person and telephone customer service.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Cross-sold insurance products to existing clients to reach sales targets.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
• Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
• Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
• Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
• Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
• Mentored junior agents, sharing industry insights and best practices for success in the field.
• Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
• Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
• Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
• Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
• Streamlined renewal process, making it easier for clients to update and maintain their policies.
• Met with customers to provide information about available products and policies.
• Analyzed customer needs to provide customized insurance solutions.
• Calculated premiums and established payment methods for sales.
• Finalized sales and collected necessary deposits.
• Conducted annual reviews of existing policies to update information.

Hired and trained Customer Service Representatives for twelve service centers in two counties.

• Improved district performance by implementing strategic plans and monitoring progress.
• Streamlined operational processes for increased efficiency within the district.
• Implemented professional development opportunities, enhancing staff skills and knowledge in their respective roles.
• Promoted a positive work culture within the district by recognizing employee achievements and providing avenues for growth opportunities.
• Oversaw hiring processes for new employees within the district, ensuring a highly qualified workforce was maintained.
• Ensured compliance with state and federal regulations, maintaining accurate records and documentation.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Monitored daily sales performance and provided feedback to each team member.