Sherrill Johnson
Nashua,NH
Summary
Organized and dependable candidate with an extensive background in providing customer service and support in a variety of contexts. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Manager
Wingstop Restaurant
03.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Computer Technician
HBSS Inc.
10.2018 - 01.2020
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Provided customer support and technical assistance on managing their software system.
Scheduling Coordinator
Easter Seals STS
02.2012 - 07.2018
- Managed complicated daily bus schedules and resolved any conflicts relating to both elderly and student client needs.
- Reduced operational backlogs and provided support to ensure full shift-coverage.
- Proactively identified scheduling issues and developed optimal solutions to promote efficiency.
- Communicated scheduling changes to staff members as quickly as possible.
- Input new and updated information on all clients into the main client data base.
Licensed Nursing Assistant
Home Health And Hospice
09.2001 - 10.2007
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
No Degree - Early Childhood Education
Manchester Community College
Manchester, NHNo Degree - Medical Assistant
Hesser College
Manchester, NHHigh School Diploma -
Merrimack High School
Merrimack, NH06.1999
Skills
- Greet and Assist Customers
- Staff Management
- Verbal and Written Communication
- Order Supplies
- Food and Beverage Management
- Fire Safety Regulations
- Scheduling
- Customer Relationship Management
- Train Employees
- Team Leadership
- Customer Service
- Managing Reception
- Communication
- Issue and Conflict Resolution
Timeline
Manager
Wingstop Restaurant
03.2020 - Current
Computer Technician
HBSS Inc.
10.2018 - 01.2020
Scheduling Coordinator
Easter Seals STS
02.2012 - 07.2018
Licensed Nursing Assistant
Home Health And Hospice
09.2001 - 10.2007
No Degree - Early Childhood Education
Manchester Community College
No Degree - Medical Assistant
Hesser College
High School Diploma -
Merrimack High School
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